SURGICAL SERVICES MANAGER

WE ARE INSIGHT:

At Insight Hospital and Medical Center- Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

 Job Requirements:

• Supervises and provides direction for the patient care management process incorporating the attributes of Careful Nursing for all patients in the area of responsibility.
• Understands and implements a patient care model that reflects the state-of-the-art practice with the development and achievement of short and long-term goals.
• Interprets the patient care model to staff and validates their understanding of the work patterns required to support the model.
• Outcomes of care are identified and quality achieved.
• Fosters an atmosphere of teamwork and interdependence among staff members. 
• Develops and achieves project completion within identified timelines.
• Supports staff members in their daily activities by ensuring those processes which impact patient care are functioning appropriately. 
• Participates in direct care as needed and functions as a clinical resource to staff.
• Works directly with other managers in the hospital to ensure a smooth flow of patient care, which puts the "Patient First".
• Strengthens relationships with other departments actively pursuing solutions to interdepartmental problems.
• Works proactively to adjust staffing levels to meet patient volume, requesting adjustments to budget allocations when appropriate
• Identifies plans and implements continuing education and professional development for personnel. 
• Ensures that staff members receive the training and education necessary to provide safe and effective care to patients in their area of responsibility.
• Manages the human resources necessary for the efficient and effective provision of services in their area of responsibility.
• Selects, evaluates, disciplines, and terminates personnel with consistency and within time frames.
• Holds staff accountable for their actions.
• Utilizes leadership techniques with staff to ensure staff participation in department and hospital activities.
• Meets regularly with staff to provide information and receive feedback and develop an effective communication style.
• Develops and provides for adequate orientation of new staff members.
• Provides ongoing schedules for staff following Insight policies and staff requests.
• Counsels staff regarding performance and growth opportunities.
• Evaluates staff in a consistent, timely, and fair manner, making recommendations related to improvement, promotion, and continued employment.
• Maintains an atmosphere of "zero tolerance" for non-Insight behaviors.
• Assumes responsibility and accountability for all activities involved in the financial management of the area of responsibility.
• Completes payroll review and authorization promptly.
• Monitors staffing levels and agency usage daily, matching staffing levels to current patient volume.
• Completes monthly budget variance analysis reports promptly.
• Responds to electronic variance notices on time.
• Works with unit staff to ensure efficient and cost-effective use of supplies.
• Assumes responsibility and accountability for yearly budget preparation based on projected volumes, strategic goals, and budget guidelines.
• Proposes cost-saving solutions.
• Utilizes the OptiLink system.
• Assumes responsibility and accountability for performance improvement activities within the area of responsibility.
• Ensures compliance with all regulatory requirements within the area of responsibility.
• Develops performance improvement monitors within the area of responsibility and Patient Care Services.
• Educates staff members regarding the performance improvement process and involves them in the completion of the process.
• Provides data reports, measurable results, and action plans for further improvement regularly to the supervisor.
• Interprets, develops, and communicates essential information about their area of responsibility.
• Make rounds daily in the patient care area to maintain awareness of discharges, admission, complaints, and potential problems.
• Proactively communicates issues to the Risk Manager, Infection Control Practitioner, and director.
• Facilitates the discharge process by communicating with residents, attending physicians, and other departments as needed.
• Establishes, implements and evaluates a unit plan consistent with the overall goals and strategic plan of Patient Care Services and Insight Hospital.
• Develops yearly goals during the strategic planning process.
• Provides quarterly updates with measurable results as directed.
• Communicates plans to staff members and encourages their involvement in working to meet the goals.
• Serves as the liaison between their area of responsibility and all other hospital departments.
• Serves on hospital committees as directed.
• Provides updates to the Patient Care Services.
• Takes information from Patient Care Services back to the committee for consideration.
• Ensures that care is provided for all patients utilizing the attributes of Careful Nursing.

Additional Duties & Expectations:

• Trustworthy collaboration
• Health Education
• Perfect skill in fostering safety and comfort
• Creation of a restorative environment
• Power derived from service 
• Participatory – authoritative management
• Carries out other duties related to patient care and unit operations as assigned.

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center, and the attributes of Careful Nursing. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity!