What are the responsibilities and job description for the IT Helpdesk Engineer position at Insperity?
Description & Requirements
IT Helpdesk Engineer
Are you passionate about technology and thrive in a fast-paced environment? Do you possess a knack for problem-solving and enjoy providing exceptional support to end-users? If so, we want YOU to be a part of our client’s innovative team as an IT Helpdesk Engineer!
Since our founding in 1996, our client has earned a strong reputation as one of the leading providers of Proactive IT Support, Network Design and Security, and Communication Systems services to their business clients.
They work to develop solutions that allow their clients to focus on their business. Their ideal clients are business owners who understand the importance of IT to their business's success but don’t want to have to think about it on a day-to-day basis. Their ultimate objective is to help customers attain their business goals through reliable, responsive, cost-effective IT solutions.
Our client seeks an IT Helpdesk Engineer to become an integral part of their team! In this role, you must demonstrate an understanding of networking concepts, including knowledge regarding troubleshooting applications and network devices (hardware/software) and other services (Messaging, WiFi, Video, Collaboration, Web Apps, etc.).
In this role, you will be exposed to a wide variety of challenging learning environments and contribute to the company's success while gaining valuable experience. Our client is a small company, which allows for a great deal of flexibility in the opportunities available to our employees.
To thrive, you should have:
- 2 years of prior experience in IT support
- Bachelor's or Associates Degree in Computer science, engineering, or a related discipline preferred
- MCSA, MCP, or RHCSA certification - preferred
- A certification - preferred
- Experience with Microsoft networking and applications (e.g., Active Directory, Exchange, SQL, Terminal Services)
- Experience configuring and working with Firewalls, VPNs, and TCP/IP networking
- Enterprise Linux support (RHEL, etc.) with exposure to shell scripting (bash, Perl) is a plus
- Experience with ConnectWise is a plus
- A reliable, insured vehicle and a valid Driver's License are required for this position
- Excellent Communication skills
- Outstanding English language written and verbal communication skills and comprehension
- Ability to communicate technical issues in non-technical terms
- Ability to prioritize and multitask
- Strong troubleshooting and critical thinking skills
- Proven ability to meet critical deadlines
- Able to support shift schedules/rotation as required to meet business needs
Your responsibilities as the IT Helpdesk Engineer will include:
- Assist callers with requests for information technology services, repair, or support requests
- Support issues related to software, hardware, email, network access, etc.
- Remote support of customers using excellent communication and customer service skills
- Onsite support at customer location (reliable automobile, insurance, and valid driver's license required - Driving Record will be checked)
- Ability to use methodical troubleshooting skills
- Clearly and thoroughly document user calls, issue resolution, and related processes and procedures
- Assist in the build and design of Microsoft-based server systems and networks
- Support the implementation of server-desktop environments using Active Directory
- Configuration and setup of desktops and network devices
- Perform routine network maintenance
- Collaborate with team members on projects and issues
- Assist in deploying Linux-based VoIP telephony systems, Cisco and Polycom IP phones
- Ability to adapt and apply industry best practices to all projects
- Assist in maintaining required technical documentation
Best-in-Class Benefits and Perks:
Our client values their employees’ time and efforts. Their competitive compensation of $40,000 - $45,000 annually, depending on experience and extensive benefits package, enhances their commitment to your success. Our client’s benefits package includes:
- Comprehensive health coverage: Medical, dental, and vision insurance provided
- Robust retirement planning: 401(k) plan available with employer matching
- Financial security: Life and disability insurance for added protection
- Flexible financial options: Health savings and flexible spending accounts offered
- Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided
- Workplace perks: Onsite parking and a neighborhood full of quality restaurants and shops
Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.
Ready to take your IT career to the next level?
Don't miss out on this exciting opportunity to join our client’s team as an IT Helpdesk Engineer! Apply now and embark on a rewarding journey. Let's shape the future of technology together!
Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. Our client does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law
Salary : $40,000 - $45,000
