Dunkin' Assistant Manager

Position: Assistant Manager
Address: 2561 E Aurora Rd Twinsburg, Ohio 44087
Pay: $16-$17
Overview
An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders, and Team.

They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, company policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members

• Lead team meetings, along with Restaurant Manager

• Oversee Brand Training Programs, schedule, train, validate, certify team, and shift lead staff

• Ensure Brand standards, recipes and systems are executed

• Create and maintain a guest focused culture in the restaurant

• Review guest feedback results and implement action plans to drive improvement

• Communicates restaurant priorities, goals, and results to restaurant team members

• Execute along with RM, new product rollouts including training, marketing, and sampling where applicable

• Execution of Point of Purchase instore set up per Brand standards

• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

• Control costs to help maximize profitability

• Completion of inventory on a periodic basis as determined by DO

• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

• Support RM in assigning staff and deployment

• Support to RM in completion of supplier and other vendor orders

• Conduct self-assessments and corresponding action plans

• Ensure restaurant budget is met

• Manages cash over/short in restaurant and ensures team members are following cash management policies

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members

• Assist team and shift lead performance appraisal process

• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

• In the unfortunate event of a schedule conflict, it’s the Assistant Manager’s responsibility to cover the shift in the RMs absence.

• Assistant Manager should be available to work most shifts and at least two weekend days.

Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Basic math and financial management

• Previous leadership experience in retail, restaurant or hospitality

Key Competencies

• Good analytical skills and business acumen

• Works well with other in a fun fast paced team environment

• On-time, demonstrates honesty and positive attitude

• Willingness to learn and embrace change

• Ability to train and develop a team

• Guest focused

• Time Management

• Problem solving

• Motivating others

Physical Demands/Working Conditions:

• Standing on feet

• Repetitive motion including bending, stooping and reaching

• Lifting packages (if applicable)

• Wearing a headset (if applicable)

• Working in a small space

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Restaurant type:

• Bakery
• Coffee shop
• Quick service & fast food restaurant

Ability to commute/relocate:

• Twinsburg, OH 44087: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Management: 1 year (Required)

Work Location: One location