What are the responsibilities and job description for the Shipping Operations Clerk - Part Time position at Insurance Office of America?
Job Description
Title: Shipping Operations Clerk – Part-Time
Schedule: Part time schedule of Tuesday, Wednesday, Thursday 8:30am – 5:30p EST (some weekend and/or added days possible during the months of December and January)
Location/Supporting: Lakewood Ranch, FL | Experience: with shipping platforms and couriers services preferred
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locations
About the Role: The Shipping Operations Clerk (SOC) is responsible for the accurate and timely preparation and delivery of outgoing client payrolls, reports, and related documents. This role ensures all shipments are properly labeled, tracked, and communicated with courier partners. The SOC will also support internal teams with shipping-related inquiries, maintain accurate delivery fee records, and assist with year-end processes such as W2 distribution. This position plays a key role in ensuring operational efficiency and exceptional client service.
Key Responsibilities
The expected pay range for this position is $15-18 per hour, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Title: Shipping Operations Clerk – Part-Time
Schedule: Part time schedule of Tuesday, Wednesday, Thursday 8:30am – 5:30p EST (some weekend and/or added days possible during the months of December and January)
Location/Supporting: Lakewood Ranch, FL | Experience: with shipping platforms and couriers services preferred
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locations
About the Role: The Shipping Operations Clerk (SOC) is responsible for the accurate and timely preparation and delivery of outgoing client payrolls, reports, and related documents. This role ensures all shipments are properly labeled, tracked, and communicated with courier partners. The SOC will also support internal teams with shipping-related inquiries, maintain accurate delivery fee records, and assist with year-end processes such as W2 distribution. This position plays a key role in ensuring operational efficiency and exceptional client service.
Key Responsibilities
- Daily Shipping Operations: Prepare, label, and ship client payrolls, reports, and W2s using internal systems and courier platforms.
- Courier Communication: Serve as the primary contact for courier partners, resolving escalated shipping issues and ensuring timely deliveries.
- Quality Control: Perform quality checks on all outgoing shipments to ensure accuracy and completeness.
- Client & Internal Support: Communicate with internal teams and clients regarding shipping inquiries and delivery updates.
- Year-End Support: Assist with W2 packaging and distribution during year-end processing.
- Shipping Fee Maintenance: Maintain accurate delivery fee records within payroll platforms.
- Equipment Oversight: Ensure shipping equipment is maintained and serviced regularly.
- Document Management: Scan, file, and organize client directories and shipping records.
- Data Entry: Support data entry projects related to shipping and client documentation.
- Supply Management: Monitor and replenish shipping and office supplies as needed.
- New Hire Setup: Assist with onboarding tasks related to shipping operations.
- Client Service Excellence: Deliver outstanding service by anticipating client needs and responding promptly to requests.
- Team Collaboration: Work closely with internal teams to ensure seamless operations and service delivery.
- Process Improvement: Identify and recommend cost-effective shipping solutions and process enhancements.
- Champion POA Values: Demonstrate integrity and leadership.
- High School Diploma (or equivalent).
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office (Outlook, Excel, Word).
- Excellent written and verbal communication skills.
- Ability to analyze information and resolve issues efficiently.
- Experience with shipping platforms and courier services preferred.
- Customer service mindset with a proactive approach to problem-solving.
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Employee stock plan participation
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
- 30-Minute Phone Screen, Online Assessments, and Interview(s)
The expected pay range for this position is $15-18 per hour, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $15 - $18
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