IT Analyst

About Us:
InSynergy Engineering, Inc. has provided Hawaii and the Pacific Basin with interdisciplinary consulting services for Mechanical, Electrical, Fire Protection and Telecommunications Engineering for over 40 years. Our office headquarters are located in Honolulu, Hawaii, and we have branch offices in Tokyo, Japan and Tamuning, Guam. By having licensed Mechanical, Electrical and Fire Protection engineers under one roof, we are able to provide our clients with integrated, well-coordinated, best-value designs.
Our engineering services include work in the commercial, industrial, educational, residential, healthcare, energy and sustainability, state, city and federal market sectors by our 85 employees.

We are looking for a positive team player to join our Admin Team here at InSynergy!
A successful candidate will have the following qualities:

· Positive attitude

· Willingness to learn new things

· Strong time management

· Strong communicator

· Detail oriented

· Responsible

· Strong sense of urgency

· Team player

Job Description:

• The IT Analyst provides support for company IT equipment and applications

• This position ensures the IT infrastructure is operating efficiently while understanding business and technology needs in order to provide effective support to all end users

• Gain and maintain thorough knowledge of all applications which will allow timely and accurate response to user requests

• Provide support for Windows based platforms and applications

• Provide user-based support to end users for applications and devices - workstations, telephones, servers, networks and applications

• Assist with installation of system software and applications

• Troubleshoot technical issues, working closely with management and consultants to assess options and solutions to quickly resolve problems reducing downtime

• Assist in the set up and training of new users, ensuring the proper applications and security access is assigned

• Field incoming help requests from end users in a courteous manner, and build rapport and elicit problem details from end users

• Identify and learn appropriate software and hardware used and supported by the organization

• Properly manage and maintain back office and operational IT equipment ensuring equipment is accounted for and in good condition

• Log all support requests and ensure support cases are properly managed until resolved

• Work closely with management to ensure the safety and security of company data

• Provide recommendations which will improve the efficiency and effectiveness of IT infrastructure

• Performs other duties as assigned

Qualifications

• Associate degree in a Computer Science or Technology discipline; or

• Technical Certification in Microsoft, Cisco or Linux Technologies, ITIL Foundations, CompTia; or

• Equivalent work experience (e.g., at least 1 year in similar role)

• Has or is able to attain CompTia Security certification within first year of employment
• Must be a US Citizen
• Must have proof of COVID vaccination and booster

BASIC knowledge in:

• Office 365 Email, OneDrive, and SharePoint

• Antimalware solutions

• Network protocols and routing

• DNS, DHCP and Active Directory

• Firewall and VPN technologies

• Business backup and disaster recovery solutions

• Virtualizations and cloud solutions (VMWare, Hyper-V, Azure, AWS)

• Understanding of LAN architecture, OSI model, cabling systems, and TCP/IP

• Understanding of the use of ping, traceroute, nslookup and other troubleshooting commands

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Honolulu, HI 96813: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you currently located on Oahu, Hawaii?

Work Location: One location