What are the responsibilities and job description for the Call Center Specialist - On-Call position at Integrated Family Services, PLLC?
No Phone Calls Please.
The IFS Call Center is the point of access for individuals and/or their families seeking crisis response for a mental health, substance use and intellectual and/or developmental disabilities crisis. The call center specialist – screener is responsible for completing the screening, triage, and referral (STR) function which aides in linking individuals to the most clinically appropriate service and/or resources. As appropriate, the call center specialist-screener will implement the Columbia Suicide Severity Rating Scale (CSSRS) and determine mobile crisis management response type.
QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS
At least a Bachelor’s level degree and at least two years’ experience in working with the mental health, substance use and intellectual and/or development disability population.
At least one year experience in crisis intervention or crisis response.
In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes:
- Medical, Vision, Dental Insurance.
- Life Insurance (Paid by Company).
- PTO (Paid Time Off).
- Paid Holidays.
- 401K Retirement Plan.
- Funeral Leave.
- FMLA.
- Supplemental Insurance offering through Aflac with Payroll Deduction.
- Direct Deposit.
- Training Opportunities.
- Continuing Education Leave for Licensed Professionals (opportunity to gain free CEU’s).
- Free Clinical Supervision in Greenville (LCSWA/LCASA/CSAC).
COVID-19 PRECAUTIONS:
- Follow The 3 W’s.
- Personal Protective Equipment Required or Provided.
- Temperature Screenings.
- Daily Risk Screening Questionnaire.
- Social Distance Guidelines in Place.
- Sanitizing, disinfecting, or Cleaning Procedures in Place.