What are the responsibilities and job description for the Customer Service Representative position at Integrated Health of Southern Illinois?
Job Details
Job Location: 310 W. Plaza Drive - Carterville, IL
Position Type: Full Time
Education Level: High School
Salary Range: $15.00 - $17.00 Hourly
Travel Percentage: Up to 25%
Job Shift: Day
Job Category: Health Care
Description
Position Summary: The Customer Service Representative role performs a variety of duties in order to support the medical staff and our patients at Integrated Health of Southern Illinois. The position requires excellent customer service skills with patients and a desire to be a team player. Individual must be flexible, organized and able to manage a demanding workload with accuracy.
Duties and Responsibilities:
- Greets patients on the telephone, responds to inquiries, directs callers to appropriate personnel, or initiates a task for response by medical personnel and maintains voicemails.
- Handling correspondence and file transfers such as the inflow and outflow of information by assisting with scans, fax, and other internal forms of communication.
- Obtains patient demographic and verifies information as needed updating necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records.
- Collecting balances owed by credit card.
- Scheduling appointments.
- Identifying and resolving minor patient billing complaints.
- Assists other teams, medical receptionist, scheduling as needed.
- Ensures an efficient and professional standard is maintained at all times
- Meets or exceeds organizational goals set forth.
- Other duties assigned by Manager.
Qualifications
Rate of Pay: $15.00/hr minimum- $17.00/ hr maximum (range increases based on education, experience and certifications)
Education & Experience:
- High School diploma or equivalent
- 1 Year experience of Medical Scheduling
- Computer proficiency and 10 Key
- Typing minimum 40 wpm
- Promotes effective communication skills
Salary : $15 - $17