Workforce Manager

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary:

Responsible for maintaining an ensuring there is a continuous pipeline of new officers and they are moved from the requisition open to standing billable post phase as quickly and efficiently as possible. This role is divided into two key areas: planning and daily operations.

• Planning involves calibrating the scheduling program to ensure it is optimized for coverage requirements and business rules. This includes maintaining an active and healthy top-grading process, filling all gaps in the master schedule, and ensuring new hires are trained and assigned to the schedule corresponding to the requisition they were hired against.
• Daily operations focus on managing the working schedule to address near-term coverage issues resulting from day-to-day changes, ensuring seamless and efficient operations.

Duties/Responsibilities:

Strategic Planning and Optimization

• Develop and implement staffing strategies to meet organizational goals.
• Strong decision making skills to handle recruitment and staffing issues.
• Prepare and present staffing reports to senior management.
• Manage resignations update the schedule, and open requisitions.
• Inform operations managers of the status of the discipline / top grade process to replace under performing officers.

Daily Scheduling Operations

• Create and manage master schedules, ensuring optimal staffing levels.
• Document all updates in relevant systems, including reasons for unassigning staff or changes to the schedule.

New Hire Scheduling and Integration

• Coordinate with recruiting and operations on the needs of the contract.
• Schedule new hires for training, On-the-Job Training (OJT), and placement in the schedule.
• Coordinate with Operations and other Scheduling staff to adjust schedules for existing officers to accommodate new hires.

Training Management and Documentation

• Oversee the onboarding process for new hires, ensuring smooth integration into the company.
• Track all training progress and delays, including badges or certification issues. Escalate up appropriate channels if there are delays or issues.
• Participate in contract-related meetings to provide updates on training and staffing progress. These meetings are frequently with SVP and C level executives

Compliance and Efficiency

• Ensure compliance with employment laws and company policies.
• Maintain high schedule efficiency metrics, ensuring weekly targets are met or exceeded.

Qualifications:

• Professional experience in scheduling or related areas.
• Excellent leadership, organizational and communication skills to interact with employees, candidates and senior management.
• Salesforce or similar scheduling and database systems is a plus.
• Ability to interact with all level of personnel in the organization from the C suite down and must have total understanding of their portfolio, the metrics and any issues at all times.
• Ability to work independently while effectively collaborating with multiple teams including Recruiting, Scheduling, and Operations.
• Ability to identify and address staffing challenges proactively.
• Adaptability and responsiveness to changing operational needs.
• Ability to implement new ideas and strategies to improve staffing processes.

Additional Information:

This role is critical to ensuring seamless scheduling operations and maintaining alignment with organizational goals. The Staffing Coordinator must demonstrate initiative, accuracy, and a commitment to excellence in supporting staffing objectives.

Duties, responsibilities and activities may change at any time with or without notice.