Front Office Level 2

About Company:

Founded in 1993, Intercoastal Medical Group is an association of more than 100 highly credentialed physicians encompassing many medical specialties serving Sarasota County and Manatee County, Florida with nine locations. Intercoastal is the premier provider of choice in the Sarasota / Bradenton area.

Intercoastal Medical Group also prides itself on offering this area’s most current technology and resources. Extensive laboratory and diagnostic equipment and a day surgery center allow for fast and accurate diagnostic tests and procedures at conveniently located Intercoastal facilities.

We are always looking for qualified and compassionate professionals to join our team of dedicated providers and staff. If you enjoy working in a fast-paced environment where you can truly make a difference in the lives of patients, then Intercoastal Medical Group is the place for you.

About the Role:

The Front Office Receptionist position in Health Care Services is a critical role focused on delivering exceptional patient and visitor experiences through efficient and professional front office operations. This role serves as the primary point of contact for patients, visitors, and healthcare staff, ensuring smooth communication and coordination within the facility. The incumbent will manage appointment scheduling, patient registration, and handle inquiries with accuracy and empathy, contributing to the overall operational efficiency of the healthcare environment. Additionally, this role involves collaboration with clinical and administrative teams to support patient flow and maintain accurate records. Ultimately, the Front Office Receptionist professional plays a vital role in fostering a welcoming atmosphere and supporting the delivery of high-quality healthcare services.

Positions available: Phone Operator, Check-In and Check-out (Lakewood Ranch and Sarasota offices)

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 2 years experience in a front office or administrative role within a healthcare setting is preferred.
• Proficiency with electronic health record (EHR) systems and appointment scheduling software.
• Strong communication and interpersonal skills.
• Basic knowledge of medical terminology and healthcare procedures.

Preferred Qualifications:

• Associate degree or certification in healthcare administration or related field is preferred.
• Knowledge of insurance terminology.
• Familiarity with HIPAA regulations and patient privacy standards.
• Bilingual abilities to support diverse patient populations.
• Advanced proficiency in Microsoft Office.

Responsibilities:

• Assist patients and visitors promptly and courteously, providing clear information and directions as needed.
• Manage patient appointment scheduling, cancellations, and rescheduling using healthcare management software.
• May perform patient registration, verify insurance information, and ensure all necessary documentation is accurately completed.
• Handle incoming calls and inquiries, transcribing messages appropriately and providing timely responses.
• Coordinate with clinical and administrative staff to facilitate patient flow and resolve scheduling conflicts.
• Maintain confidentiality and security of patient information in compliance with healthcare regulations.

Skills:

The required skills such as proficiency with EHR systems and appointment scheduling software are essential for managing patient data and ensuring accurate scheduling on a daily basis. Strong communication and interpersonal skills enable the Front Office Receptionist professional to effectively interact with patients, visitors, and healthcare staff, fostering a positive environment. Knowledge of medical terminology supports clear understanding and processing of patient information and documentation. Preferred skills like familiarity with insurance processes and HIPAA regulations enhance the ability to handle billing inquiries and maintain compliance with privacy standards. Additionally, bilingual abilities and advanced computer skills facilitate better service delivery to a diverse patient base and improve overall operational efficiency.

Intercoastal is a drug free workplace and EEO compliant.