Patient Care Coordinator/Front Desk

Position: Patient Care Coordinator – Front Desk

We have an exciting opportunity to join our team!

At Interfaith, we look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy fun and teamwork. If you think you can see yourself delivering WOW as a member of the Interfaith Dental family, then check out the job description below!

Who we are

Interfaith Dental is a volunteer-driven nonprofit agency that helps vulnerable populations achieve and sustain a healthy smile. Interfaith Dental’s mission is to create a healthier community by providing transformational oral health care for those experiencing poverty. Interfaith Dental now serves vulnerable populations in two clinic locations within a ten-county region of Middle Tennessee. Interfaith Dental focuses on life transformation through dentistry offering both access to oral health services as well as education, motivation, and inspiration.

The role you will play

The Patient Care Coordinator reports directly to the Clinic Office Manager. The Patient Care Coordinator is to uphold the mission of Interfaith Dental and provide excellent customer service as the first point of contact with patients over the phone or on arrival and the last point of contact after a patient appointment.

Duties/Responsibilities:

· Answer phones to address caller needs.

· Conducts patient assessments to determine program eligibility.

· Booking new patients.

· Conducts patient and guest check-in and checkout.

· Sorting out appointments.

· Collects required documentation for appointment and patient files.

· Creates and maintain accurate patient files.

· Manages the Day sheet.

· Maintains a tidy reception area and bathrooms.

· Support with incoming and outgoing duties when needed.

· Collects payments.

· Maintains ledgers and make adjustments when needed.

· Coordinate financial arrangements when needed.

· Schedules and confirm patient appointments.

· Maintains daily schedule and edit when needed.

· Communicates schedule changes with clinic staff.

· Processes and completes intake for special referrals.

· Completes daily deposit.

· Performs other duties as required.

What you will bring:

· High School diploma or equivalent required.

· A minimum of 1 year of experience in reception or patient care is required.

· One year of experience in a directly related role required.

· Dental office background and/or experience preferred.

· Proficiency with standard office software applications (Microsoft Office, Dentrix) preferred.

· Understanding of insurance plans and how they work preferred.

Are you someone who:

· Has the ability to demonstrate a high degree of empathy and compassion.

· Has the ability to maintain an outgoing, friendly attitude with patients and staff even under pressure.

· Has the ability to work independently and unsupervised.

· Has the ability to use/show proper grammar and professionalism in speech and writing.

· Has the ability to recognize, evaluate and solve problems.

· Is skilled at multi-tasking, organizational skills and superb attention to detail.

If this sounds like you, then we want to hear from you!

Why Interfaith Dental?

Our greatest assets are our employees, and we are committed to their personal and professional development. We provide education, flexibility, and a Culture Warrior program that contributes to our employee’s high engagement and happiness, as well as the opportunity for a more complete and satisfying work-life integration.

What we offer

At the Interfaith Dental, we have competitive wages and a comprehensive benefits package that includes health, vision, dental, work-life balance, generous vacation, paid sick time, paid parental leave, plus an employee assistance program (EAP) - to name a few. We also offer a 401k matching program. Not only do we have 6 paid holidays, but we also have a “CREST” day off – with pay! On top of that, we offer continuous learning and development and a Culture Warrior program that contributes to our employees’ high engagement and happiness. Who wouldn’t want all of that?

Interfaith Dental is an equal opportunity employer and considers applicants for all positions without regard to race, color, age, gender, national origin, disability, sexual orientation, or any other legally protected status. All offers of employment are subject to the applicant successfully completing reference, and other applicable checks.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $19 - $21