What are the responsibilities and job description for the Client Liaison position at International Recovery Systems Inc.?
Role: Client Liaison
Hours: Monday-Friday 8:30am-5:00pm
Location: Kennett Square, PA
We are a growing repossession company in the Philadelphia Tri-State area, seeking motivated individuals with collections or repossession experience to assist during the pre-repossession process. Our ideal candidate has a strong customer service background, as you will be working with our field personnel and our clients. This role keeps everything running smoothly ensuring the best information is provided, direct and consistent communication is provided, and ultimately the success of each assignment is fulfilled.
Some duties and responsibilities include:
- Manage a high volume of incoming/outbound calls and emails
- Accept new cases in multiple portals
- Review cases to confirm best information provided
- Review and disperse updates to the appropriate contacts
- Request, review and add fees for each account as needed
- Make sure all accounts are added to the map when accepted
- Confirm all addresses on accounts and update them as needed
- Update account status records
- Researching various systems to determine the most accurate information
- Communicating daily with various banks and clients
- Ensure all customer information is correct, including phone and address info
Requirements:
- 1 year experience in Collections
- 2 years’ experience in a Customer Service Role
- High School Diploma or GED
- Proficient with computers, Microsoft Suites, and Adobe
- Time management- The ability to be efficient and accurate
Preferred Qualifications:
- Prior repossession experience is a huge PLUS!
- A positive attitude, team player, and strong multitasking skills
- Prior administration/ call center experience
Benefits:
- Medical Benefits
- 401K/Aflac
- Company paid Accidental Death and Dismemberment
- 15 Days PTO
- Paid Holidays
- Employee Referral Bonuses
- Business Casual Dress Code
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No nights
Ability to commute/relocate:
- Kennett Square, PA 19348: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Collections: 1 year (Required)
- Customer service: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: Hybrid remote in Kennett Square, PA 19348
Salary : $40,000 - $55,000