Assistant Branch Manager

Description

• Looking for a full time Assistant Branch Manager who has experience with customer-focused/deadline-driven/high-energy environment, and who can provide courteous, friendly and professional assistance to their team, and our membership.
• Our ideal candidate will make anywhere between $52,796.70 - $55,730.00 for this role
• Will follow a Monday-Friday (flexibility between 8:30 a.m. to 5:30 p.m.) and every other Saturday between 8:30 a.m. to 1:00 p.m. schedule.
• This role is eligible to participate in the ITCU Exempt Employee Incentive Program, which can pay up to 11% of the annual salary, prorated based on the date of hire. (This incentive is based on the credit union achieving established service and financial measurements.)

• Work with the Branch Manager to ensure the branch’s objectives and goals are achieved.
• Maintain open lines of communication with Branch Manager and branch staff; work closely with them to ensure exceptional member service delivery.
• Guide staff in delivering service excellence. Foster a customer service excellence orientation in team; demonstrate Service Excellence standards and desire to help others succeed. 
• Ensure staff is fully cross-trained and operating as a high performing team.
• Perform sales coaching for branch staff. Provide leadership guidance for staff when Branch Manager is unavailable.
• Generate, sell, and service consumer accounts to expand member base.
• Support Branch Manager to determine sales and business development needs.
• Conduct offsite business cold calls and outbound phone calls to attract and/or expand community relationships.
• Sell and cross sell products and services to prospects and existing members to enhance relationship building and provide enhanced services to members.

The Credit Union is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions or privileges of employment based on actual or perceived race, religion, color, creed, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), age, genetic information, national origin, ancestry, citizenship status, physical or mental disability, military service and veteran status, sexual orientation, gender identity or gender expression (including transgender status), marital status, or in any other protected classification or status as defined under applicable federal, state or local laws and ordinances.

Requirements

Education/Certification:

• (2)  Two years of college or commensurate professional experience.  
• Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required. (This is a SAFE Act position and registration will be required, upon offer, if an applicant does not currently have a NMLS number.)

Experience:

•   Two or more years’ experience in the financial services industry
• Supervisory experience is a plus  

Required Knowledge:

• Must possess a working knowledge of consumer deposit and loan products and services. 
• Proficient in Microsoft Products.
• Compliance with Federal Bank Secrecy Act and Money Laundering rules required.

Other Skills:

• Excellent communication skills - in person and via telephone.
• Proven ability to identify customer needs and tailor features and benefits of products/services to customers with differing needs.
• Ability to make personal connections, engage and educate customers, ask open-ended questions and use listening skills to establish trust and build lasting customer relationships.
• Ability to meet and exceed sales goals.
• Strong time management and organizational skills.

Designated safety-sensitive position. Must successfully pass pre-employment drug screen (which will include marijuana testing) and adhere to the Drug and Alcohol Policy for duration of employment with the Credit Union.

Salary : $52,796 - $55,730