What are the responsibilities and job description for the Principal Business Systems Analyst position at Intuit?
Overview
Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations with a distributed professional workforce. We are seeking an experienced and collaborative Principal Business Systems Analyst to help define and drive implementing new platform features and transform Customer Success into a world class, service-centric organization.
In this Principal Business Systems Analyst role, you’ll partner with business owners and cross functional teams by providing thought leadership to operationalize and enable our services capabilities to come to life.
This is an opportunity to join a dynamic high performing team of Business Systems Analysts who think End to End, deliver for our customers and experts with energy, enthusiasm and a wicked sense of humor!
What you'll bring
- BS or MS in Computer Science, Engineering, Information Systems or related field or equivalent related experience
- 5 years of experience in technical BSA or product management role.
- 3 years operational experience and strong aptitude in all aspects of operations—leading people, process, and technology.
- Strong analytical skills and data driven mindset-ability to identify key metrics and use data insights to drive business priorities, identify opportunities, and implement solutions.
- Strong technical aptitude required—software/services development experience a plus, along with integrating data across various platforms.
- Experience building and driving a durable roadmap (1-3 year outlooks) and ability to decompose it into requirements across enterprise platforms and operational processes.
- Ability to balance short and long term solutions and relentlessly prioritize the most critical work.
- Experience and great track record of partnering with engineering teams in an agile development environment, with experience driving grooming, planning and capacity planning.
- Skilled at creating compelling business cases and comfortable navigating large and complex organizations to influence and gain stakeholder buy-in.
- Results-focused with an aptitude for handling multiple and changing priorities efficiently and effectively.
- Deep customer empathy (internal/external) and curiosity.
- Outstanding communication skills (written/verbal), presentation and facilitation skills-can effectively frame technical discussions to a non-technical audience with high impact.
- Passion for excellence, highly self-motivated and has the desire to have a significant impact on the business.
- Experience with call center customer interaction systems and tools (Amazon Connect, Salesforce, Content Management, etc.).
How you will lead
- Collaborate with a team of top engineers, designers, marketers, analysts and Customer Success business partners to align and define long term capability strategies that align with our goals.
- Develop capabilities roadmaps and define end to end system requirements to solve the greatest needs, including data integrations across various internal and 3rd party platforms.
- Provide requirements for partner scrum teams, drive prioritization and approach of end to end execution across all internal and external partners.
- Gather end user feedback and incorporate back into solution design and development.
- Ensure data within and across systems is available for timely performance analysis of systems and processes to assist with business decisions.
- Evaluate application system functionality, identify gaps, and measure solution impact to business operations/strategy.
- Partner with business leaders to gather business insights, understand business problems to solve key customer pain points.
- Work with key stakeholders to identify and evaluate key success metrics.
- Define Minimum Viable Product (MVP) experiences, create learning plans, quickly test, measure, and iterate based on outcomes.
- Create visibility in partnership with business leaders into long term roadmaps, progress, demo’s, and KPI’s through group share outs and stakeholder updates.
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