What are the responsibilities and job description for the Compliance Manager position at InvestiNet, LLC?
At InvestiNet, we believe that people always come first. Whether it’s our clients, our community, or our team, we lead with empathy, integrity, and a human-first mindset. Life doesn’t start and stop at the office door, and we embrace that. We celebrate milestones big and small, support each other through life’s challenges, and foster a culture where flexibility and understanding are part of the job description. We’re a dog-friendly workplace with a heart for giving back, and we regularly invest our time and resources into causes that matter. We champion development at every level, offering opportunities for advancement and growth to everyone, not just a select few. If you want to work somewhere that celebrates people as much as performance, you’ll thrive at InvestiNet.
We are looking for a strong people manager with a collections and compliance background to manage our growing Compliance team.
Key Responsibilities
Department Oversight
• Oversee all areas and personnel within the Compliance Department which consists of Internal Audit, Legal, Complaints and Disputes, to ensure tasks are completed timely, effectively, and efficiently
• Oversee management and execution of internal audit processes and procedures to ensure compliance with federal, state, and client requirements.
• Handle escalated compliance issues from employees while ensuring resolutions comply with client requirements, internal policies, procedures and regulatory laws.
• Assist in the development of the department and staff through providing guidance to employees, goal setting, leading regular meetings and supporting department initiatives
Development and Support of Compliance Program
• Support the design and enhancement of the internal audit framework and enterprise risk assessment
• Support the development and delivery of regular compliance reporting to executive leadership, highlighting key risks, trends, and program updates
• Identify opportunities for improvement and propose and execute solutions to mitigate compliance risks
Interdepartmental Engagement
• Provide internal support to senior leaders, key relationships, and cross-functional partners on complex issues related to compliance and risk mitigation.
• Serve as a point of escalation internally for issues related to compliance and risk mitigation, client concerns, and incidents associated with internal processes
• Foster strong interdepartmental relationships by working closely with various departments to integrate compliance requirements into daily processes, resolve cross-functional issues, and promote a company-wide culture of compliance.
• Collaborate with stakeholders to optimize processes and ensure alignment with compliance standards
Regulation and Compliance Oversight
• Aid in the research and monitoring of changes to state and regulatory requirements to communicate to stakeholders and implement changes to compliance processes
• Coordinate the timely update of internal policies, procedures, and training materials to reflect regulatory changes.
• Advise business units on operational adjustments required to meet new compliance obligations.
• Participate in industry working groups, webinars, and conferences to maintain awareness of evolving compliance standards and enforcement trends.
Essential Skills and Attributes
• Strong leadership and management skills of processes, projects, and people
• Maintains a considerable knowledge of applicable laws, regulations, and regulatory trends
• Ability to manage multiple tasks and responsibilities with limited oversight
• Ability to interpret and translate needs based on risk tolerance levels of Executives, clients, industry and direct management.
• Well-developed understanding of internal operations
• Ability to adapt to a fast-paced, deadline-driven, and rapidly changing environment
• High level of attention to detail and accuracy with strong organizational skills
• Strong analytical, problem-solving, and negotiation skills
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and responsibilities with limited oversight
• The ability to work well with others, and ability to understand, interpret, and translate technical terminology into common language
• Ability to adapt to a fast-paced, deadline-driven, and rapidly changing environment
• Possesses the ability to enforce mandatory guidelines and report unbiased facts of compliance
• Experience with Microsoft Office Suite, especially Microsoft Word, Excel, and Outlook
• Experience in debt collection industry and familiarity of debt collection laws/regulations a plus