Shipping Associate

SalesOne is a 25-year young niche jewelry company supplying body jewelry, men’s jewelry, and licensed jewelry and accessories to independent and chain retailers world-wide. The company’s headquarters and distribution facility is located in Norwalk, CT convenient to I-95 and a short walk from the East Norwalk Metro-North train station.

Job Summary

We are seeking a Shipping Associate to work with our distribution and production team. The primary responsibility of this role is to ensure the accurate and timely preparation, packaging, and shipment of goods. This encompasses everything related to outgoing shipments and coordinating with various teams to ensure accuracy, and when necessary, correction of any errors. Attention to detail and ability to communicate effectively contribute to the overall success in this role.

Responsibilities:

· Work with team and manager to ensure accurate shipment of all outgoing items, both domestic and international

· Handle all international shipments, including:

o Completion of all appropriate customs paperwork

o Creation of customized invoices specific to a particular country

o Communication with a variety of shipping companies, especially when a shipment is held up in customs

· Maintain and update customer records, especially detailed information on specific needs

· Ability to utilize a variety of proprietary software systems, especially as needed for drop shipping orders

· Coordinating and communicating with the accounting department to resolve customer shipping issues

· Responding to all internal inquiries regarding tracking of shipments

· Coordinating with sales representatives to resolve any shipping issues related to orders

· Timely shipment of samples, labels, and returns to factories

· Coordinating with printer to ensure sufficient supply of boxes, marketing and promotional materials

· Issuing and sending call tags to customers for returns and/or defective items

· Ensuring a sufficient inventory of shipping supplies

· Maintaining sufficient inventory of all office cleaning and breakroom supplies, company-wide

· Placing special orders for company supplies, ensuring optimum pricing

Required Skills/Abilities:

· Bilingual in Spanish and English is a MUST

· Strong data entry skills with a high level of accuracy

· Excellent organizational skills and attention to detail a MUST

· Ability to work independently as well as collaboratively within a team environment

· Strong communication skills, both written and verbal

· Previous experience in shipping is a plus

· Ability to multitask and prioritize tasks effectively

· Proficient with Microsoft Office Suite

· Ability to navigate software and communicate with UPS, FedEx, DHL, and USPS

· Critical thinking and creative problem-solving skills

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Language:

• English and Spanish (Required)

Ability to Commute:

• Norwalk, CT 06855 (Required)

Ability to Relocate:

• Norwalk, CT 06855: Relocate before starting work (Required)

Work Location: In person