Job Description
Job Description
Salary :
Invictus Surgical proudly represents Arthrex, Inc., as the exclusive sales agency for Western / Central Washington and Northeast Oregon, providing our customers with industry leading medical devices, implants, equipment and surgical techniques. At Invictus Surgical, we are dedicated to our people and supporting the impact they can make toward the Arthrex mission of "helping surgeons treat their patients better.
Reports to : Territory Sales Manager
JOB OBJECTIVES & KEY RESULTS (OKRs)
- OBJECTIVE #1 : Sell Arthrex product to achieve territory sales goals
Target new HCP / Admin customers, upgrade opportunities and current customer expansion opportunities
Develop sales strategy and prepare / rehearse for sales activity with TSM / PSMConduct office / clinic based sales calls, lunches, dinners, local labs, product demos, in-services and other sales activities with HCP / Administrative CustomersUtilize and Maintain Axis / CRM to track opportunity progress, wins or lossesSell Arthrex educational courses and drive customer attendance to Arthrex courses and Single Day LabsOBJECTIVE #2 : Provide excellent customer service to every customer in territoryBehave and Communicate (written and verbal) in a professional and respectful manner when interacting with team and customers
Demonstrate a high level of emotional intelligence and situational awareness when interacting with team and customersPursue the highest degree of understanding of Arthrex products, relevant clinical information associated with Arthrex products and how they compare to competitive productsBe present and positively engaged while supporting procedures and case coverageUnderstand and Exceed Customer expectations for communication, inventory management, delivery / retrieval of product, and billing to include prompt PO acquisitionOBJECTIVE #3 : Support territory logistics and operations to effectively manage inventoryUnderstand and utilize agency inventory management resources (RedSpot, QMap, etc)
Acquire complete understanding of assets available in territory office and accountsEnsure product / sets are delivered and retrieved in their entirety with all components accounted forMaintain territory office inventory par levels and ensure sets are restocked in a timely fashionPromptly ship available requested sets to requesting Invictus territoriesObtain clear understanding of ordering process of tissue products from tissue partnersOBJECTIVE #4 : Participate in ongoing professional development opportunitiesAttend requisite training and development programs offered by Arthrex / Invictus Surgical
Participate in ongoing performance refinement activitiesORGANIZATIONAL CULTURE ALIGNMENT
All Invictus Surgical employees are expected to align themselves with the Invictus vision, mission, and core values.
