What are the responsibilities and job description for the Member Experience Coordinator position at Invited?
Job Description
- Communications - Communicate ClubLife through all channels, and take care of members needs as it relates to reservations, inquiries, preferences, etc.
- Programming -Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences
- Member Engagement -Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events etc.
- New Member Onboarding -Key focus on name recognition and connection with Welcoming New Members to the Club
- Event registration confirmations
- Set up for Member check-in i.e.
- Name Badges
- Welcome Signs
- Event set up of decor or warm welcomes
- Thank you cards to speakers
- Photos of event
- New Member welcome calls | "warm welcome" | invitation to New Member Facebook group
- Social Media
- Responding to posts
- Creating copy
- Verifying event calendar accurate on Facebook page
- Members First updates to events and registration
- Update in Club marketing i.e., Posters, table tents, enplug etc
- Support ARMI calls or data entry in Tableau
- Support in completion of New Member data entry and follow-up
- Running Member Birthday/Anniversary list for engagement
- Support in processing Resignations and follow up
- Define Magic Moments and execute within the Club
- Write personalized postcards to invite members to events
- Work with department heads to identify, complete, and implement one unified annual Club calendar of Member events
- Function as the Club representative on various Member committees
- Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal
- Conduct ourselves professionally and respectfully
- Work safely
- Attend daily line-up and participate as requested
- Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards
- We are open, flexible, and adaptable to take care of our Members and Guest changing needs
- Understand service recovery procedures for Member/Guests
- Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible
- We are ready to assume different responsibilities as needed and requested as an essential part of our jobs
- Minimum of one year experience in hospitality business or a similar role
- Service-oriented mindset making every guest feel valued
- Strong communication skills verbal, written, phone, text, and social media communications
- Work well under pressure, coordinating multiple tasks at any given time
- Strong organizational skills and attention to detail
- Positive phone demeanor
- Advanced working with Microsoft Office Suite, including Word, Outlook, and Excel
- Positive attitude and be willing to work as part of a team