What are the responsibilities and job description for the CSR III/Loss Mitigation Specialist position at Iowa Bankers Mortgage Corporation?
Role Definition: Responds to customer inquiries and assists in the servicing department by performing the following duties.
Essential Duties and Responsibilities
- Responsible for tracking past due loans, reviewing borrower financial packages and establishing repayment arrangements or analyzing loss mitigation options according to investor guidelines.
- Processes loan modifications, payment deferrals, work-outs, pre-foreclosure sales and deed-in-lieu transactions./ or responsible for tracking active bankruptcy loans to include payment processing for such loans.
- Request and track expense reimbursements from investors for loss mitigation, foreclosure or bankruptcy expenses non-recoverable from borrowers.
- Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.
- Performs a variety of clerical duties including filing or imaging of documents.
- Other duties as assigned.
Required Education:
High school diploma or general education degree (GED)
Required Work Experience: Two to three years related loss mitigation and mortgage banking experience and/or training; or equivalent combination of education and experience.
Technology Skills:
Proficient in basic computer skills and all Microsoft Office applications.
Required Skills or traits for the position: Accurately and efficiently process transactions. Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem solving skills.