What are the responsibilities and job description for the Field service technician position at IQVIA?
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Position Description :
Our Field Service Technicians experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology.
You will be responsible for troubleshooting, repairing, and updating medical devices inside of hospitals, pharmaciesand other clinical settings.
The current product line being supported is an automated medication dispensing system.
We are hiring ASAP. This is a PART-TIME, On-Call, Field Service Technician opportunity with approximately 15-20 hours per week.
You will have a flexible schedule and an opportunity to grow and expand into new opportunities while earning supplemental income and learning the medical device industry.
Responsibilities :
Troubleshoot and repair existing devices and document the activities correctly.
Hardware parts replacement, as well as software updates and calibrations.
Perform bi-annual or yearly preventative maintenance as determined by the customer.
Assist in the installation and implementation of new devices at customer locations.
Conduct routine system checks and record data from product tests after installation and configuration.
Maintain and stock parts and tools assigned by customer.
Per-diem position requiring travel and flexibility to work with your current schedule.
Respond to and arrive at customer sites within the service ticket’s Service Level Agreement (within 4 hours, 8 hours, 12 hours, or 24 hours per the details of each ticket)
Job Requirements :
Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
Experience as a military technician, computer technician or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting is a plus.
A certification preferred.
Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
Strong communication skills and ability to provide exceptional customer support.
Must have an active driver licenseand a personal vehicle to use for job related assignments (travel time and mileage are reimbursed)
This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
IQVIA takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.
LI-CES
LI-DNP
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.
The potential base pay range for this role is $40.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience;
location; and / or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and / or other forms of compensation may be offered, in addition to a range of health and welfare and / or other benefits.
Last updated : 2024-05-19
Salary : $40
