What are the responsibilities and job description for the Technical Services Specialist position at iSchemaView Inc?
A company is looking for a Technical Services Specialist responsible for providing support for software and hardware issues.Key ResponsibilitiesProvide quality service and support to customers and internal usersLog, track, and prioritize support calls, ensuring timely resolutionsIdentify trends in support calls and develop documentation for common issuesRequired QualificationsMinimum of one year experience in a technical support environmentStrong diagnostic and analytical skills for software and IS applicationsProficiency in Linux OS, VPN protocols, and LAN / WAN protocolsAbility to multitask and maintain a positive attitude under pressureStrong customer focus and service-oriented attitude