Customer Service Technician

Looking to build your career and design your future? You have come to the right place. Summary The primary responsibility of the Customer Service Technician will be responsible providing excellent customer service regarding warranty repair or installation of products. Physical Requirements Ability to stand, sit, walk, bend and stoop for 8 hours. Minor lifting and carrying may be required. Work Environment Work performed at construction jobsites and office. Skills & Qualifications Level I: High School diploma or general education degree (GED) or 3 years related experience and/or training; or equivalent combination of education and experience 1 to 3 years of experience Must have valid Driver’s License and vehicle insurance as required by State law Experience in one or more trades - Flooring - (tile, carpet, wood, LVP), Cabinets, Countertops Level II: All Qualifications in Level I plus: 2 to 5 years of experience Flooring: Able to repair and replace tile and wood/LVP Good verbal communication skills for customer contact production Good organization skills Level III: All Qualifications in Level II plus: 5 plus years of experience Expert in larger replacements and repairs of multiple products and trades Mentoring and training capabilities production Essential Functions Level I Perform simple repairs and touch-ups following production installation on all trades Perform minor installation tasks following/during production process Perform simple logistical tasks related to production install Other duties as assigned Level II All Functions included in Level I plus: Handles builder and homeowner requests as needed Initiates claims and oversees the claims process with vendors Inspects and diagnoses product and installation issues Schedules employee technician and independent contractor base to execute appointments Confirmation of completed appointments Other duties as assigned Level III All Functions included in Level II plus: Performs repairs and replacements of 3 or more materials Other duties as assigned If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin. Powered by its award-winning technology platform, Interior Logic Group, Inc. is the largest national provider of interior design and finish solutions to the building industry. Our scalable solutions increase customer profitability, improve construction quality, and reduce cycle times—with our team deeply focused on providing an exceptional customer experience. We provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers. People choose to build their careers at ILG because of our passionate team, company culture, flexible work options, and growth opportunities. We invest in our workforce to help them achieve great things both personally and professionally, offering wide-reaching benefits from healthcare support to financial well-being. Check out some of our top benefits we have to offer: We offer a comprehensive benefits package that includes medical, dental, and vision coverage along with a 401(k) plan, STD and LTD, and life insurance as well as some additional optional benefits. As each individual team member has different needs and schedules, we offer multiple flexible medical plans that cover both physical and mental healthcare. We provide eligible associates with nine (9) paid holidays as well as one (1) floating holiday that can be used for birthdays, anniversaries, or other events special to individuals. We believe in giving back to our communities, and provide team members with paid time to use for Volunteering and Advocacy. With over 200 locations throughout the United States, including 100 Design Studios, there are opportunities to learn, grow, and reach your full potential! For more information about Interior Logic Group visit www.interiorlogicgroup.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin. U.S. Department of Labor Information Know Your Rights Pay Transparency