What are the responsibilities and job description for the MHS Resident Services Coordinator position at Island Palm Communities?
The Resident Services Coordinator is responsible to assist and coordinate all requests from military families with the property management team including move ins, move outs, inquiries, community standards enforcements. Responsible to maintain curb appeal and coordinate community activities.
Primary Responsibilities:
- Conduct move out assessments with departing residents and assess any charge for damages.
- Administer move-in paperwork and home inspections with residents.
- Answer resident questions and assists in resolving resident complaints. Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
- Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
- Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
- Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
- Provide administrative support at the community center.
- Develop and maintain strong resident relations. Responsible for completing customer relationship management requirements for the Resident Journey program.
- Leasing homes in a community: Conduct neighborhood tours and home showings for qualified potential residents. Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures. May execute lease signing.
Position Requirements:
- High School diploma or GED required; Associate's degree preferred
- 1 year previous work-related experience; property management experience preferred
- Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
- Experience with computer systems required which, include web based applications and some Microsoft Office applications which includes Outlook, Word, Excel, PowerPoint or Access.
- Proficiency in YARDI or other similar industry software
- Ability to comprehend and converse in English to communicate effectively with organization staff, clients and visitors
- Ability to manage multiple assignments and tasks