What are the responsibilities and job description for the QSR Restaurant Tech Analyst-BOH with Simphony/Data Central position at iSphere Innovation Partners, LLC?
QSR Restaurant Tech Analyst – BOH | 12 Months | 100% Remote
iSphere is on the hunt for a QSR Restaurant Tech Analyst (Back of House) to support a leading national brand in optimizing their restaurant technologies. This fully remote, 12 month opportunity is ideal for someone who’s fluent in Simphony, Data Central, and the tools that power today’s Quick Service Restaurants (QSRs). If you know your way around POS platforms and thrive on resolving tech issues before they impact operations—this is your lane.
What You’ll Be Doing:
Serve as the front line for vendor coordination and technical escalation, driving support tickets to swift resolution
Investigate and troubleshoot disruptions in Simphony POS systems, BOH platforms like Data Central, RTI, or R365, and third-party delivery integrations (UberEats, GrubHub, Doordash, etc.)
Monitor restaurant tech environments proactively using dashboards, portals, and internal tools to catch and address issues before they escalate
Ensure consistent communication with all stakeholders—including vendors, onsite restaurant teams, and internal support groups
Document support procedures, technical findings, and resolutions; compile regular reports on recurring issues and performance trends
Tackle ad hoc duties and project support as directed by leadership
What You Bring:
Hands-on experience supporting Simphony POS systems and BOH platforms (Data Central, RTI, or R365)
Familiarity with Meraki Dashboards and restaurant network infrastructures
Experience using ticketing systems like ServiceNow or Jira
Clear communication skills—both verbal and written; bilingual in English and Spanish a plus please note it on your resume. BUT IT'S NOT A MUST
Strong documentation and reporting chops with Microsoft Excel, Word, and PowerPoint
Ability to take initiative, manage multiple support items independently, and collaborate across a distributed team
Bonus Points For:
Previous QSR or hospitality industry support experience
Proven track record of identifying patterns and root causes in recurring tech issues
Ability to train or guide frontline staff through issue resolution and technical usage
Why iSphere?
At iSphere, we connect sharp minds with meaningful work. Join a team that values precision, hustle, and real results—while helping some of the country’s top brands run smarter.