Data Center Engineering Manager

Job Description

Join our Operations & Maintenance (O&M) team, dedicated to ensuring the reliability and uptime of critical systems in a 24/7/365 data center environment. This role emphasizes the consistent maintenance and operation of essential building systems, including non-data center facilities as assigned. The ideal candidate will lead by example, delivering excellence in O&M and maintaining a proactive approach to system reliability and safety.

Key Responsibilities

• Oversee and ensure timely completion of all tasks in the O&M program for assigned Data Center and non-Data Center spaces.
• Utilize and train team members on the Computerized Maintenance Management System (CMMS) to monitor and track all maintenance activities.
• Manage and complete preventive maintenance (PM) and work orders as scheduled, ensuring timely closure.
• Develop, implement, and maintain SOPs, MOPs, and EOPs for operational and maintenance procedures.
• Identify critical spare parts requirements based on system age, obsolescence, and performance history.
• Coordinate with contractors and vendors to execute maintenance and projects safely, prioritizing the critical load and team safety.
• Collaborate with safety, security, and client teams to identify and report potential risks to management.
• Evaluate equipment performance and recommend improvements or scope modifications as needed.
• Respond promptly to building system alarms, prioritizing critical load preservation, minimizing equipment damage, and performing root cause analysis to prevent recurrence.
• Conduct operational modifications (e.g., critical switching, lockout/tagout procedures) to facilitate safe and effective work by specialized subcontractors.
• Perform quality audits to ensure adherence to high standards of workmanship.
• Be available for emergency response and corrective maintenance activities on a 24/7 basis.
• Comply with all safety, health, and environmental standards as defined by client and organizational policies.
  
  

Qualifications

• Bachelor’s degree in a related field (Electrical or Mechanical Engineering preferred) or equivalent combination of education and experience in technical facility maintenance supporting data center operations.
• 6–8 years of relevant technical experience in data center O&M.
• Experience in Tier 2, Tier 3, or Tier 4 data centers (7–10 years preferred).
• Proficiency in Work Order Control procedures and CMMS.
• Demonstrated experience in subcontractor and vendor management.
• Skilled in capacity planning, reporting, and managing key performance indicators (KPIs).
• Proficient in troubleshooting systems, stabilizing operations, and managing equipment alarms using graphical user interfaces.
• Strong knowledge of maintenance tools, shop practices, load calculations, balancing, fault tolerance, and single point of failure analysis.
• Ability to read and interpret mechanical and electrical drawings, technical manuals, and regulatory documents.
• Proficient in MS Office (Word, Excel) and use of personal computers.
• Excellent communication skills to interact effectively with management and clients.
  
  

Certifications

• Certified Data Center Professional (CDCP) preferred.
  
  

Physical Demands

• Ability to stand, walk, climb, stoop, kneel, crouch, crawl, and lift/move up to 100 pounds.
• Vision requirements include close, distance, color, peripheral vision, depth perception, and focus adjustment.
• Reasonable accommodations can be made for individuals with disabilities.
  
  

Work Environment

• Exposure to moving mechanical parts, airborne particles, chemicals, weather conditions, and risks such as electrical shock and vibration.
• Occasional exposure to wet or humid conditions.
• Adherence to all safety protocols is required.
  
  

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $130000 per year - $150000 per year. Final compensation will be determined based on experience and skills, and may vary from the range listed above.

As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.