Mover MAC (Moves, Adds, Changes)

MAC (Moves, Adds, Changes) Mover

Hourly Wage

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is

$17.00 per hour- $18.00 per hour.

Key Purpose

The Moves, Adds, and Changes Mover position is responsible for facilitating the movement of personal belongings and furniture between buildings in addition to assisting with meetings and events. This position will work closely with employees of ISS’ client and will require proper time management and project management. Duties will be dependent on operational needs as outlined by ISS’ clients and contracts.

Success Criteria

• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Communicate with the lead, supervisor, co-workers, managers, and customers professionally
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment
• Instilling trust
• Commitment to the service values and ethics of the client company

Key Areas of Collaboration and Influence

• A solid commitment to the guest experience
• Always remember safety first
• Build respectful relationships with all teammates and guests
• Willingness to take directions from the Facility Manager, Key Account Manager, or District Manager
• Coordinate activities with other internal departments

Ideal Candidate Experience

• High school diploma/GED or an equivalent number of years of education and material moving experience
• Must be able to understand and follow verbal and written instructions in English
• Move experience is a plus
• Excellent time management skills; able to organize and work independently
• Must be a team player and committed to working in a quality environment
• Demonstrates exceptional customer service skills
• Ethical Conduct
• Must be Results Driven
• Must take Initiative
• Computer proficiency skills
• Material moving experience a plus
• Experience with meeting and event planning is a plus

Key Accountabilities

• Attending pre-move meetings to discuss the overall move plan and implementation strategy
• Plan, organize and manage all phases of relocation requirements via onsite call center
• Establish specific and detailed timelines to ensure that all move deadlines are met
• Review all origin and destination move locations to ensure each employee's move needs are met as promised. Notify the designated move coordinator immediately of any requests for changes in scope before proceeding
• Ensure there is adequate protection for carpeted hallways, door jams, doors & walls throughout the entire move
• Protect all furnishings and equipment from inclement weather
• Provide sufficient resources and labor to complete all jobs on time and on budget
• Respond to all same day, short notice work orders with a commitment of completion
• Ability to provide supporting box truck as needed (on a special request basis)
• Utilizing Conference Room Services and Call Center client work order requests, work with client Coordinator (or designate) to create a daily assignment timetable to complete set ups and have it coordinated with the daily move requests
• Move furniture in and out of conference rooms as needed to accommodate the specific requests for our clients
• Work closely with any assigned Technical Director(s) of Meetings & Events to ensure seamless event set ups
• To have the ability to move large tables and AV equipment to unique events at client locations as well as other locations in the surrounding area

Physical Demands & Work Environment

• Must be able to lift to 50 pounds
• While performing the duties of this job, employee is frequently required to stand; walk; sit; use hands and fingers to touch, handle, grip, feel, grasp; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell
• Must occasionally lift and/or move up to 75 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• The employee is frequently exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration
• The employee is occasionally exposed to wet and/or humid conditions
• The noise level in the work environment is frequently loud

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.