What are the responsibilities and job description for the IT Help Desk Technician position at IT Guys LLC?
IT consulting firm is seeking a Full-Time, onsite, IT Help Desk Technician for a full time position. You will work on-site to resolve computer-related Hardware/Software issues for our clients.
This position is standard business hours on-site working in a team-based work environment.
Responsibilities:
- Provide remote and on-site technical support for customers
- Resolve and escalate issues for customers via phone and email
- Resolve network, pc, and software issues
- Track customer issues and resolutions through use of a ticketing system
- Provide accurate and concise answers to general use and administrative environment questions in a polite and professional manner
- Read, comprehend and follow technical service manuals and guides.
- Manage and report time spent on all work activities.
- A commitment to continuous learning and improving technical skills.
Qualifications:
- Associates Degree and/or 2 years of IT Support experience or IT customer service related experience
- Strong communication skills with the ability to build positive relations with customers and Help Desk team
- Experience in the computer industry supporting customers
- Strong IT troubleshooting and critical thinking skills
- Help Desk Ticketing System experience desired
- A , Network , and/or MCSE certification desired
- Seeking candidates who are positive, professional and dependable
Job Type: Full-time
Pay: $31,200.00 - $52,000.00 per year
Benefits:
- Paid time off
- Professional development assistance
- Tuition reimbursement
Experience level:
- 1 year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Havertown, PA 19083: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
Salary : $31,200 - $52,000
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