Cafe Supervisor

IT’S Fun, IT’S Flexible, IT’S Entertaining, IT’S Bringing the Fun Back into Retail 

IT’S Fun, IT’S Flexible, IT’S Entertaining

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. One is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic.

IT’SUGAR is looking for a fun and dynamic Retail Supervisor to join our crew. As a Retail Supervisor, you will be the premier “SUGARTAINER” in charge of delivering a SWEET customer experience while promoting our brand. This position is a stepping stone towards a management role within IT’SUGAR. The Supervisor will be a shift leader in charge of overseeing all store functions and team members.

What you’ll do? IT’S Exciting!

Laugh out loud, dance to the music, and provide a humorous escape to our customers while you,

Act as a Leader on Duty:

• Lead, coach, and motivate through positive, enthusiastic brand representation and present solutions for ongoing challenges.
• Builds strong partnerships with team members to drive results
• Promotes safety for both our customers and associates by adhering to company guidelines.
• Oversees the daily operation of the store and ensures that sales objectives are met.
• Fosters a productive work environment through consistent coaching and training of the Sales Associates.
• Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness, and profitability.

Deliver Exceptional Customer Service:

• Follow our customer engagement model SWEETPledge by setting the stage, welcoming, engaging, entertaining and thanking the customer.
• Assist customers with requests and inquiries
• Ensure sales floor is clean and organized while maintaining store visual standards.
• Operate POS/ register to properly cash out all customers

Achieve Sales Goals:

• Follows through on customers’ requests for specific items and suggests additional products. 
• Use selling skills by explaining benefits, features, prices, quality, value, and other product information.

Support Store Operations

• Maintains store cash handling records, reports, and opening and closing procedures.
• Ensures visual standards are appropriate and support the brand image.
• Merchandises displays to visual guidelines.
• Plan, coordinate, and set up special events and promotions.
• Maintain communication with associates regarding product recommendations to increase sales/inventory.
• Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with the Store Manager.
• Operational Responsibilities include cleaning, trash removal, backroom/restroom maintenance, mopping floors, etc.

Embody our Core Values:

• Display enthusiasm and cheerfulness while working collaboratively in a team environment.
• Represent our core values: Optimism, Passion, Ownership, Sense of Humor

What you need to join the fun (besides SUGAR):

• Education:  High School diploma or equivalent preferred
• Must be 18 years of age or older
• Years of Experience:  2 years of retail experience and at least 1 year of supervisor experience 
• Willing to work a flexible schedule of days, evenings, weekends, and holidays
• Able and willing to work 32-40 hours a week 
• Must be able to use a POS/cash register
• Ability to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
• Ability to lift product to properly merchandise it. The employee must frequently, and independently, lift and/or move up to 25 pounds. The employee needs to be able to lift up to 50lbs (may be assisted with this task).
• Must be able to work alone or with minimum amount of supervision.

What’s in it for you? IT’S Even Sweeter

• Flexible scheduling
• Career growth Opportunities
• Continuous Training and Development
• 30% Employee Discount
• Perk Spot (Discount travel, events, etc.)
• Fun at Work! Dance, sing, laugh out loud while you work.
• 401k with company match after 12 months
• Employee Assistance Program
• Pet Insurance

Full Time Only

• Medical, Dental, Vision Insurance
• Paid Time Off
• Health Savings and Flexible Spending Account
• Legal Services

Let’s get Social! IT’S Cool

• Website: www.itsugar.com
• Facebook: www.facebook.com/itsugar
• Twitter: www.twitter.com/itsugar