What are the responsibilities and job description for the IT Helpdesk Administrator position at ITExpert?
The company’s innovative solutions empower today's mobile workforce to connect seamlessly - anytime, anywhere - through voice, video, messaging, and more. With deployment options including cloud, premise, and hybrid systems, they are at the forefront of communications technology.
What you’ll do :
- Maintain, repair, and upgrade operating systems, hardware, and software.
- Respond to user queries via chat, email, or phone.
- Provide technical assistance and resolve issues efficiently.
- Monitor and optimize IT systems and infrastructure performance.
- Set up and manage accounts and workstations.
- Troubleshoot system issues and prevent outages.
- Ensure security through backups, firewalls, and access controls.
- Administer networks and computer systems.
Needed experience with :
Jr IT Helpdesk
Idexcel -
San Jose, CA