What are the responsibilities and job description for the Key Holder position at Itoya Topdrawer?
At Topdrawer, our Key Holders are part of our store leadership team alongside the Assistant Store Managers. Our Keyholders have full knowledge of all our open/close operations and help lead our Creative Sales Associates with customer engagement and in-store experience.
Responsibilities:
- Leads team by being positive, respectful, and helpful to others.
- Assists in recruiting, training, and developing store teams.
- Provides clear communication and direction.
- Problem solves/ defuses any elevated situation within the store.
- Sets the example of initiating conversation and interaction with customers in an authentic, personalized way by sharing advice, product knowledge, and personal experiences.
- Conducts all open/ close functions efficiently.
- Oversees all PO’s/ shipment and ensures the product is properly processed and labeled; this includes clean labeling displayed on the sales floor.
- Verifies all cash deposits, reports any discrepancies, and controls bank drops.
- Demonstrates a clear understanding of all POS operations and company sales/ return policies.
- Provides loss prevention awareness and monitors the sales floor.
- Establishes the importance of SKU integrity and ringing accuracy.
- Upholds all company merchandising and cleanliness standards.
- Leads in conducting in-store events and consumer outreach.
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Schedule:
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Supervising Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location