Account Manager

iTrust Insurance – Little Rock’s Trusted Independent Insurance Agency!

iTrust Insurance is looking for an energetic, organized, and friendly person to fill the Account Manager position. The job is to maintain and create longterm, trusted relationships with our customers and community. The Account Manager’s primary role will be to oversee and service a portfolio of customers by resolving billing issues, amending policies, quoting new policies for existing and prospective clients, and providing coverage advice. Ideally, candidates for this position will know how to collaborate with our sales team to achieve sales and retention quotas, while keeping our clients satisfied and engaged with our products and services in the long-run. We believe in taking care of our customers, offering the best coverages at competitive prices, and doing so with the highest integrity and paying close attention to detail. Health Insurance and retirement plan are available as benefits. This is an in-office position.

*Though not a requirement for this position, you will also have the opportunity to develop community relationships by attending networking events or periodically visiting local centers of influence. Travel <10%.*

JOB DUTIES

· Respond to incoming calls and emails concerning policy and insurance coverage concerns, as well as customer complaints and general questions

· Build and maintain strong, long-lasting client relationships

· Ensure timely and successful resolutions based on customer needs and objectives

· Follow-up on client interactions to ensure customer satisfaction

· Collaborate with Sales team to identify and grow existing client relationships through cross-selling, account rounding and win back attempts

· Maintain knowledge of carrier appetites and product offerings

QUALIFICATIONS

· Experience in service/sales; a willingness to learn through training

· Excellent communication skills and customer service

· Solid organizational skills including attention to detail & multi-tasking skills

· Strong work ethic, dedication and ability to work well with others

· MS Word, Excel and Outlook experience

This position does require an active Property & Casualty Insurance License.
(Can be obtained following acceptance of job)

Job Type: Full-time
Pay: Very competitive pay depending on experience.
Quarterly incentive opportunities

Job Type: Full-time

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

License/Certification:

• Insurance Producer License (Preferred)

Work Location: In person