Client Support Specialist

Internet Testing Systems (ITS) is seeking a Client Support Specialist to join our team in Baltimore, MD. Local applicants only, NO 3rd party resumes will be accepted.

ITS is a rapidly growing technology company providing cutting edge technology and quality service to the computer-based testing industry. We believe in strong team dynamics, job satisfaction, and making each team member successful. Because of our unique and leading edge software environment, our employees typically experience a dramatic increase in their skills and knowledge as they work at ITS. We believe that work should be fun, and that a successful company needs to nurture their employees, not burn them out

Position Summary

We are seeking an entry-level, permanent, full-time employee who wishes to join our team in a challenging and rewarding work environment. You will be a part of a team that encourages growth, focuses on short and long-term goals, and encourages sharing and cross-team development. You will be expected to follow the Client Support guidelines, provide phone, email, and Instant Messenger support to our customers, and handle projects assigned by management. Being able to listen, adapt and respond will be vital in this role.

Client Support Specialist duties:

· Answer incoming support calls from either 8 AM ET - 5 PM ET or 11 AM ET - 8 PM ET

· This position shift would be Monday Friday

· Respond to emails and instant messenger requests

· Support on-call rotation for after-hours calls and escalations

· Handle ad hoc projects and tasks

· Review of ITS applications, review of HTML & SQL and evaluate technical issues

· Provide backup for front desk coverage when needed

Skills/Qualifications:

· Able to support morning or evening shifts

· Bachelor’s degree or equivalent experience in an IT environment w/ course work in database related fields

· General knowledge of Windows, Mac, and mobile operating systems

· General knowledge of web browsers

· General knowledge of network technologies

· SQL & HTML experience a plus

· Knowledge of the testing industry a plus

· Strong troubleshooting & analytical skills

· Strong customer service skills

· Ability to multi-task

· Excellent interpersonal and communication skills

· Strong leadership skills a plus

Benefits:

• Competitive salary
• Profit sharing through annual bonus 
• Remote & Hybrid Options
• Health / dental / vision insurance 
• Company-paid life, STD, LTD 
• Tuition / training reimbursement 
• Certification Bonuses
• 401K Matching 
• Dog-friendly office 
• Top Workplace in Baltimore 
• Casual working environment 

To be considered:

Direct applicants only, no 3rd parties

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Internet Testing Systems is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce. Employees must pass a background and credit check.

Search words: technical support, client management, helpdesk

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