Fitness Services Associate

Description

MAIN FUNCTION:

The Fitness Services Associate (FSA) is a key member of the Fitness and Wellness Department Team.  Must display a concentrated knowledge of specific health and wellness related matters including, but not limited to: delivering exercise prescriptions to varying age and ability levels, conducting pre-activity assessments, administering health and fitness focused programming and providing a structured system designed to support and motivate members in their wellness journey. Experienced in executing a comprehensive and individualized approach to whole-person health and the associated service offering designed to achieve an optimal state of wellbeing.  This is inclusive of delivering safe and effective exercise prescriptions protocols and employing basic lifestyle and behavior management principles.  Must be able to apply the department’s health-risk stratification policy to ensure all clients safe initiation of exercise in the center.   Duties will also include executing day-to-day operations of the fitness floor, providing supervision to members exercising on the fitness floor and instructing medically-integrated programs.

DEPARTMENT:             Fitness and Wellness

REPORTS TO:              Fitness and Wellness Supervisor

DIRECT REPORTS:      Fitness Floor Attendant

POSITION EXPECTATIONS:

Applied (Programming)

• Competent in executing a comprehensive and individualized approach to whole-person health and the associated service offering designed to achieve an optimal state of wellbeing.
• Competent in executing a comprehensive pre-activity screening process, including executing the center’s health risk stratification policy, on a daily basis.
• Demonstrates ability to create, execute, and modify an effective and appropriate exercise prescription (and/or basic behavioral, lifestyle management plan as needed) based on the pre-activity screening findings for general and special populations.
• Able to effectively document client assessments, progress, and achievement and professionally communicate such to the member/client.
• Effectively instructs medically-integrated (Exercise is Medicine) group exercise classes as assigned
• Proficient with conducting educational presentations and seminars on various health and wellness related topics including the multiple Dimensions of Wellbeing.
• Committed to providing the best services possible by assuring self and staff maintain current certifications, attending continuing education seminars, and reviewing industry literature.

Administrative (Operations)

• Demonstrates competency in managing and administering client scheduling, client contacts, member tracking software, and managing the My Wellness Cloud Portal (or similar).
• Contributes to the center’s quality assurance practices for all department services to ensure program delivery, as well as the environment, is safe and effective.
• Able to effectively document client assessments, progress, and achievement and professionally communicate such to members and clients.
• Responsible for the upkeep of all fitness equipment to include preventative maintenance, servicing machines and re-upholstering.
• Committed to providing a clean and sanitary facility for all guests.
• Oversee and routinely complete the department’s daily task check sheet as assigned

Management (Customer Relations/Team Performance)

• Contribute to achieving a consistently excellent member experience resulting in high member satisfaction ratings and low member attrition.
• Address all member and staff concerns regarding fitness services and provide prompt and member- friendly follow up.
• Contribute to providing a consistent visible floor presence and continual active member engagement.
• Provides general supervision for clients participating at the facility.  Is committed to providing a safe, clean and organized environment and delivers customer service excellence.
• Demonstrates the ability to safely operate and oversee all equipment and services related to the Fitness and Wellness Department or other assigned tasks.
• Proficient and compliant with all current facility policies and procedures.

General

• Consistently meets and/or exceeds the Center/Department performance objectives and Key Performance Indicators as outlined in the Annual Strategic Plan.
• Demonstrates the desire to continually improve areas of the business by identifying an area for improvement, devising a solution, then implementing a plan
• Routinely achieves a high-level of organizational alignment, plays a vital role in realizing a Culture of Excellence and adheres to the IWP Code of Conduct.
• Accepts constructive criticism/direction and effectively changes own performance.
• Passionate about improving the health and wellbeing of others and able to lead by example by living a healthy and active lifestyle.

Implementation Date:                3/2014

Approved By:                            Jim Ellis, Executive VP, Integrated Wellness Partners

Revision Dates (Corporate):       8/2017, 6/2020

Revision Dates (Center):

Disclaimer:

The intent of this job description is to describe the general nature of the duties and responsibilities required of all job incumbents assigned to this title. It is not intended to be a comprehensive list of all job responsibilities. Therefore, incumbents may be asked to perform other duties within reason and as required.

Qualifications

EDUCATIONAL REQUIREMENTS:

• Bachelor's Degree in Exercise Science or related field (exercise physiology, athletic training, public health)

HIRING REQUIREMENTS:

• NCCA Certifications such as, but not limited to:  NATA- AT; ACSM- EP/CPT, NASM- CES, BLS/AED
• No written disciplinary action within the last 12 months
• Pass Background Check
• Eligible to work in the United States

PREFERRED SKILLS AND ATTRIBUTES:

• Minimum of one year of strong, progressive experience in exercise prescription and health/wellness coaching for healthy and special populations
• Master's Degree in pertinent field of study
• Excellent interpersonal skills needed for exemplary customer service; outgoing, friendly, and compassionate
• Technologically savvy with the ability to function well within business management software systems, customer portals and member apps.