What are the responsibilities and job description for the PARTS SALES REPRESENTATIVE position at J C FORD COMPANY?
Description
The bilingual English/Spanish speaking Parts Sales Representative is responsible for fostering and maintaining strong customer relationships to accurately assess and fulfill replacement part needs. This role involves proactively engaging with both new and existing customers, developing tailored solutions to enhance market share, and consistently delivering high-quality parts at competitive prices. The representative is also focused on driving customer satisfaction through responsive service and long-term relationship management.
- Travel to companies and businesses to sell parts for industrial equipment for mechanical uses
- Inspect existing equipment and recommend upgrades or replacements
- Provide competitive information such as bid situations, pricing data, or bundling arrangements to establish negotiated pricing contracts for assigned products
- Perform product demonstrations and application support
- Improve product knowledge and sales techniques
- Travel throughout assigned territory to call on regular and prospective customers to solicit orders or talk with customers by phone
- Estimate the date of delivery to the customer, based on knowledge of the manufacturing department’s production and delivery schedules
- Coordinate with the Service Department installation and test operation of parts or repairs needed
- Recommends solutions to product-related problems
- Manage and develop new customers, while maintaining existing sales within assigned customers and a given sales territory
- Develop a daily/weekly call list and maintain information accuracy monthly
- Review daily sales reports and complete administrative tasks accurately and on time
- Review monthly the best monitoring sales report with management to determine if goals and objectives are being met
- Follows policies and procedures; supports company's goals and values
Requirements
- Ability to negotiate the pricing while achieving revenue goals and delivering results
- Heavy Equipment parts sales experience required
- Must be able to guard confidential information on pricing, products, etc
- Capacity to logically solve problems and manage projects by utilizing a data-driven, detail-oriented, approach
- Analytical ability to prepare performance reports, cost/price analyses, and other performance measures
- Possess excellent verbal and written communication skills to communicate effectively with customers and co-workers
- Manages difficult or emotional customer situations with tact
- Responds promptly to customer needs and solicits customer feedback to improve service
- Ability to meet deadlines and work under pressure
- Demonstrated ability to work well with others and to participate in and/or lead a cross-functional team
- Possess the ability to drive for results, hold self-accountable, and continuously improve
- Bachelor’s Degree or Equivalent Work Experience in Project Management Role
- Bilingual skills required (English/Spanish)
The duties and responsibilities outlined in this job description are intended to represent the essential functions of the position and are not exhaustive. JC Ford reserves the right to modify this job description at any time, with or without notice, to meet business needs. Employees are expected to adhere to company policies and applicable local, state, and federal laws. This document does not constitute a contract of employment, and JC Ford retains the right to employ individuals at will, as permitted by law.
JC Ford Company is an equal-opportunity employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability (mental or physical), pregnancy, status as a parent, family medical history, genetic information, political affiliation, military service/protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. We will consider for employment, qualified applicants with criminal histories, consistent with the requirements of applicable federal, state, or local agencies.