SERVICE TECHNICIAN

Description

SUMMARY: Electro-Mechanical Field Technician 

DUTIES AND RESPONSIBILITIES: 

• Provide customer technical service and support to include installation/start-up (mechanical      and electrical)
• PLC software modification on system controls 
• Use of RSLogix 5000 and 500 to troubleshoot systems. 
• Installing, programming and commissioning of AC VFDs especially PowerFlex. 
• Minimal Use of Factory Talk View to troubleshoot PanelViewPlus HMIs. 
• Customer training and troubleshooting 
• Up to 75% Travel “both” Domestic and Foreign 
• Performs other related duties as assigned by management. 

JOB REQUIREMENTS:

• Experience with Hydraulics systems and/or Industrial bakery equipment.
• Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences. 
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. 
• Mechanical and electrical technical skills to troubleshoot, design and solve machine malfunctions.
• Comprehensive knowledge of Programmable Logic Controls in a machinery environment.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate      person with an alternate plan. 
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

• Frequently required to stand, walk, sit,
• Frequently required to utilize hand and finger dexterity. 
• Occasionally required to climb, balance, bend, stoop, kneel or crawl. 
• Occasionally required to talk or hear. 
• Occasionally works near moving mechanical parts. 
• Occasionally exposure to extreme heat or cold (non-weather) 
• While performing the duties of this job, the noise level in the work environment is usually      moderate. 
• The employee must occasionally lift and/or move more than 40 pounds. 
• Specific vision abilities required by this job includes: Close vision; Distance vision;      Color vision; Peripheral vision; Depth perception and ability to adjust focus.      
• Frequently required to travel on airplanes or in automobiles. 

JC Ford is an equal opportunity employer: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.