What are the responsibilities and job description for the Warranty Specialist position at J.F. Shea Family of Companies?
Job Title: Warranty Specialist
WHY SHOULD YOU JOIN OUR TEAM?
Our core values are Honesty & Integrity, Safety & Respect, Teamwork, and Competitive Spirit.
92.6% of our employees say that someone at Shea genuinely cares about them as a person.
95.2% of our employees say they feel a sense of pride when they tell people they work for Shea.
95.2% of our employees say they are overall satisfied with their job at Shea Homes.
Our motto for the workplace is, “if you have to come to work, you might as well have fun.”
We hire quality people, equip them with the tools needed to succeed, and entrust them to make good decisions rooted in our core values. And when we fail, we learn from it and move on.
At Shea Homes, our customers Live the Difference in our new homes and communities, and our employees Live the Difference in the workplace.
EXPECTATION FOR ALL EMPLOYEES
Supports the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, commitment to our community, accountability and ownership.
POSITION SUMMARY
Under the direct supervision of the Warranty Manager, this position provides support to the Warranty Department. In addition to ensuring that SheaHomes meets all warranty obligations to each customer, this person works with Trade Partners and communicates information back to the Warranty Department to improve and exceed customer satisfaction, quality, and cycle time objectives. This individual is responsible to ensure that warranty issues are satisfied through prompt, courteous and efficient service.
PRIMARY DUTIES AND RESPONSIBILITIES
Develops and maintains effective communications with internal and external customers.
Manages and ensures completion of homeowner warranty issues within a timely manner.
Obtains necessary documentation for key release procedures, including written and/or verbal confirmation for homeowner approval involving a warranty request’s completion.
Coordinates appropriate documentation in homeowner file.
Assists Warranty team to improve quality of life in the workplace.
Coordinates with Superintendents to meet planning and community goals.
Processes and streamlines data daily and records the information on graphs.
Evaluates Warranty processes and services for continual improvement.
Provide timely and accurate information to incoming customer order status and product knowledge requests.
Evaluates means to improve warranty spending and item costs.
Assists with other projects as assigned.
Works under limited supervision and on own initiative performs standard and advanced customer service duties. Must be able to work successfully in a team environment; have a strong customer service focus; and comfortable working in a fast-paced environment where continuous improvement is expected. Must have ability to balance multiple priorities and assignments, be detail-oriented, and conscientious with a dependable work ethic. Must have 2-3 years previous supervisory and homebuilding industry experience. Exceptional organizational, interpersonal, verbal and written communications, presentation, negotiation and people skills are also required. This person may be a member of special or ongoing projects that are important to process improvement. Must have demonstrated ability to develop and maintain strong relations with trades, internal and external customers, and ability to plan, organize and prioritize responsibilities to consistently meet deadlines. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS
High school diploma or equivalent; college degree preferred.
2-5 years Homebuilding customer service experience a plus.
Computer literate in MS Suite, Excel, Word, Outlook, high-end computer user a plus.
WORKING CONDITIONS
The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to communicate verbally and in writing, stand, walk, and sit. The noise level is usually quiet to moderate.
FLSA Status: Non-Exempt
Pay Range: $68,000 - $73,000 - $400/month Auto Allowance, Eligible for 15% discretionary quarterly bonus.
JF Shea offers competitive benefit package options including PTO, paid holidays, medical, dental, vision, 401K, disability and life insurance.
EOE/M/F/D/V
Salary : $68,000 - $73,000
