What are the responsibilities and job description for the Tim Horton's Manager position at J & H Family Stores?
Successful Tim Horton's Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures.
Tasks & Responsibilities:
• Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
• Implements strategies to meet store goals and objectives
• Recruits, develops, and motivates store employees to exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Establishing a strong customer service/selling culture to maximize sales
• Ordering, bank deposits, and booking.
• Marketing within your community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Controlling labor hours, cash, store audits, shrinkage, and food cost
• Help maintain a neat and clean store environment for our customers and employees
• Other duties as assigned
