What are the responsibilities and job description for the Computer Support Tech I position at Jackson County, NC?
POSITION OVERVIEW
The Computer Support Technician I position is responsible for support and maintenance of in-house computer systems, desktops, laptops and tablets. This position is responsible for all technology peripheral support. This includes installing, diagnosing, repairing, maintaining, and upgrading in a microcomputer environment, to ensure optimal performance. This position troubleshoots problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Grade 20
DUTIES AND RESPONSIBILITIES
- Installs hardware and software.
- Maintains and repairs existing equipment.
- Troubleshoots a variety of computer issues.
- Troubleshoots printer and scanner malfunctions.
- Provides on-site technical support for Jackson County users.
- Maintains computer security deployment upgrades.
- Provides end user training in using Microsoft’s Office core business applications and operating systems.
- Provides basic technical support help desk level 1: WAN and LAN connectivity, routers, firewalls, and security.
- Provides technical support for various other IT systems: servers, cameras, phones, audio/visual equipment.
- Provides technical support for County meetings.
- Performs other related job duties as assigned.
EDUCATION AND EXPERIENCE
High school diploma or equivalent; two (2) years directly related experience; or an equivalent combination of education and experience. Associate’s degree in computer science, information systems, or related field and directly related experience preferred. Possession of a valid, State of North Carolina driver license to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment. Must be able to work irregular hours, including nights and weekends, as needed. Employee availability during inclement weather and other emergencies is expected.
HOW TO APPLY
Please complete an online employment application at: https://www.governmentjobs.com/careers/JacksonCounty(NC)
Job Types: Full-time, Part-time
Pay: From $37,648.97 per year
Benefits:
- Dental insurance
- Health insurance
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $1,000 - $37,649
