Jackson Hole Resort Lodging

JOB DESCRIPTION

Position Title:  Service Coordinator                   

Reports To: Caretaking Services Manager                                            

Department:  Caretaker Department

Classification:  Full-Time Year Round                

FLSA Status:  Non-Exempt

GENERAL PURPOSE

Provides support and assistance to the Caretaking Services Manager in all aspects of vacation home caretaking to meet all company and department standards for JHRL Caretaker Services homeowners. 

ESSENTIAL FUNCTIONS

• Assist with the coordinating of work with Vendors that have been requested by clients, providing access, following the job through to completion and making sure that the work meets with the client’s needs.
• Assist with data entry in all aspects of Department’s needs, property information as well as accounting.
• Ensure that all properties are checked and inspected on a weekly basis and any necessary work following these inspections is completed by the appropriate Vendor.
• Assist with the shuttling of client cars to and from the airport
• Maintains and operates caretaking vehicles according to established policies
• Provide after hours on call services as needed to ensure safety of the property. 
• Evaluate and identify any potential problems with properties including but not limited to heating/cooling systems, irrigation, security systems, etc. 

OTHER FUNCTIONS

• Communicates directly with Homeowners facilitating efficient direction of clients’ needs when required 
• Answers and directs phone calls
• Perform other related duties as directed by the General Manager and or the Caretaking Services Manager.

--Employees are held accountable for all duties of this job—

JOB QUALIFICATIONS

KNOWLEDGE, SKILLS & ABILITY:

• Valid driver’s license required
• Ability to operate a motor vehicle in varying weather and road conditions. 
• Knowledge of functioning house systems (A/C, heating, irrigation, security, etc.).
• Proficient computer skills, including Microsoft Office Suite and ability to learn different software systems. 
• Able to work independently and unsupervised
• Able to recognize properties flaws that need maintenance or repair

POSITION TYPE AND EXPECTED HOURS OF WORK

• Must be available to work early mornings, evenings, weekends, and holidays.
• Schedules and hours may fluctuate depending on business need and season.
• On call and after-hours work required 3 nights per week. 

WORKING ENVIRONMEnt:

• Work is performed in both an indoor and an outdoor setting. Outdoor settings require exposure to extreme weather conditions and temperatures. Indoor settings include an office environment and inside vacation home properties.  

PHYSICAL DEMANDS:

• Capable of lifting 50 pounds
• Ability to walking around interior and exterior of vacation home properties to conduct inspections.
• Ability to reach, push, pull, bend, squat, and grasp to perform maintenance

• Ability to stand on feet for extended periods of time.
• Prolonged periods of sitting at a desk and working on a computer and driving.
• Hearing and ability to give and receive detailed information through oral communication at a normal and elevated speaking level.
• Ability to drive a motor vehicle in extreme weather conditions. 

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or GED required 

PREFERRED EDUCATION AND EXPERIENCE

• Previous maintenance experience

Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.