Host, Casino

Overview

The Casino Host is considered the sales representative for the Casino. The mission, responsibilities and accountability of the Casino Host pertain to professionalism, positive/friendly interaction and compatibility with external/internal guests at all times. Competency in relation to verbal and non-verbal communication skills, including writing and phone skills is mandatory in this highly visible position.

Responsibilities

• Primary duty consists of the performance of office or non manual work directly related to the general business operation of the Player Development Department.• Regularly exercises discretion and independent judgment in matters of significance as they pertain to the operations of the Player Development Department.• Solicits and identifies new high worth guests on the casino floor for Dreamcatcher’s Club• Creates and maintains player’s accounts• Issues point vouchers and extends comps in accordance with gaming activity and guidelines.• Responsible for meeting guest transaction quotas to include cold calls, note writing, email and other challenges• Acknowledges, greets and converses with guests on the casino floor• Assists guests both over the phone and in person• Issues player cards and reprints• Promotes Dreamcatcher’s card usage and benefits of Player’s Club• Accurately communicates all marketing activities and promotions, and amenities available to employees and guests• Assists with the resolution of guest issues• Proactive in communicating with players to schedule future trips to JRCH• Required to conduct outbound phone solicitation to current players and new players. • Helps greet busses and record data for the Bussing program.• Required presence at offsite events or functions.• Assist in coordinating all activities for the recruiting of new patrons and retention of existing patrons.• Function as a highly visible customer service representative on the casino floor.• Other duties as assigned.

Qualifications

EDUCATION and/or EXPERIENCE

• 1 year experience in a high intense customer service position .Associate’s degree.

Pay range: $43,800 to $57,000 per year

*Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment