What are the responsibilities and job description for the IT Specialist position at Jackson Thornton?
We are adding a position to our IT department and currently searching for an IT Specialist to join the team. The primary responsibilities of this position are to ensure smooth helpdesk call center operations and provide frontline technical support to “internal clients” throughout the Firm (approximately 210 users).
Duties include: answering helpdesk calls and coordinating ticket assignments; identifying system issues and working with staff to address them; assisting with monitoring backups, troubleshooting backup issues, and handling restore procedures; documenting solutions in knowledge base; assisting with administration of domain user accounts; providing support for printers, scanners, and other network peripherals; assisting with maintaining firm hardware inventory; troubleshooting network connectivity issues and escalating as needed to IT System Administrators; offering solutions to user problems; conducting administration, maintenance, and support of applications; adhering and enforcing Firm IT policies; and assisting with technical tasks associated with onboarding and offboarding employees.
This individual will primarily work out of our Montgomery office but will visit other offices periodically. The furthest is in Dothan, two hours from the Montgomery office.
Requirements include:
- Bachelor's degree with focus on Information Technology.
- New graduates will be considered but related experience is a plus.
- Knowledge and experience with Windows Servers, Active Directory, VMware vSphere, VMware Horizon View, Cisco Unified Communication Manager, and Exchange preferred.
- Strong problem-solving and troubleshooting skills.
- Ability to multi-task and handle frequent interruptions.
- Ability to adapt to change.
- Demonstrated ability in consensus-building and working with a team.
- Must have a positive, customer-service focused attitude, responding to requests and inquiries from end-users promptly and professionally.
- Excellent verbal and written communication skills.
- Strong organizational skills; must be self-driven.
- Ability to work with people at all levels of the firm.
- Ability to modify work schedules and practices to meet job requirements; requires occasional overnight travel.
- The certifications preferred for this position include: A , Net , and Microsoft 365 Certified: Modern Desktop Administrator Associate.