What are the responsibilities and job description for the Service Advisor position at Jaguar Land Rover Arrowhead?
Description
Jaguar/Land Rover of Arrowhead is looking for motivated people to join our growing team.
We are building a state-of-the-art Jaguar/Land Rover dealership and want to be the number ONE Jaguar/Land Rover dealership in the greater Phoenix area.
The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm, and offer resolution to customer concerns. The Service Advisor has a sincere desire to serve our customers. This individual finds and communicates additional repair and service needs to the customer based on vehicle inspection.
Essential Functions and Duties
Identify, confirm and offer resolution to customer concerns.
Communicate with customer what needs to be done, how much it will cost and when service will be complete.
Assess customer needs by conducting a vehicle walk around.
Attain agreement from customer for service needs.
Offer a multi-point inspection.
Write accurate repair orders using CDK system.
Provide estimates that are accurate and support the work done.
Obtain approval to review findings of multi-point inspection and associated prices.
Obtain approval to proceed with Additional Service Requests.
Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
Communicate with technicians to gain clear understanding of services required and/or performed.
Follow-up with customer during repair/servicing of vehicle so they are aware of status.
Upon completion of service performed promptly and professionally re-deliver vehicle to customer.
Review all lines of completed repair order and collect payment for services performed.
Constructively communicate with other dealership personnel as required to satisfy customer needs.
Requirements
• High school graduate or equivalent
• 18 years or older
• Possess an acceptable driving record and valid driver’s license in state of residence
• A criminal history background check will be conducted prior to beginning employment
• Clear pre-employment drug screen