What are the responsibilities and job description for the Team Member position at Jamba Juice?
Team Member
Primary Role:
Team members are responsible for delivering exceptional customer experience and quality products. A Team Member functions primarily as the main connection between Jamba Juice and the customer.
Essential Functions:
General
- Deliver the ultimate customer service experience and impressions of the Jamba brand
- Able to clearly and concisely communicate product knowledge and information to all customers
- Responsible for customer product and service standards
- Foster an environment of team work
- Maintain exceptional customer service metric scores
- Communicates clearly, concisely and accurately in order to ensure effective shift operations.
- Follow all company operations policies and procedures
Customer Service
- Responsible for delivering an exceptional customer in store experience
- Execute customer service standards through the utilization of Jamba On Stage
- Greet and thank every customer with a smile and eye contact
- Recommend appropriate product to meet customer’s needs
- Enhance customer experience through engagement and sampling
Operations
- Execute quality store operations
- Clean blenders, small wares, merchandise and physical plant as necessary
- Must be able to operate food preparation machinery
- Stocking of all supplies
- Respond to directions in an accurate and timely manner
- Adhere to all Jamba food, safety and security guidelines while respecting Jamba property
- Master station operations of the store.
- Successfully complete the Jamba store and company policy trainings
Business Management
- Provide a healthy consistent product
- Consistently make and serve all Jamba products to specifications
- Follows health, safety and sanitation guidelines for all products
- Executes proper portion control with all ingredients
- Must be able to operate cash register and handle cash transactions while adhering to Jamba Juice cash handling policies
Requirements:
- Must be 16 years of age
- Computer skills including some Microsoft software and register skills
- Must be able to lift 30-40 lbs regularly throughout shifts
- Ability to stand, bend, reach and scoop through-out assigned shift
- Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F