What are the responsibilities and job description for the Technical Writer I position at Jamf?
Who we are:
Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people love to businesses, schools, and government organizations by simplifying Mac, iPad, iPhone and Apple TV deployment, management and security — anytime, anywhere.
We are a group of curious, self-starters with a passion for helping people make sense of technology – freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best Apple infrastructure and security platform in the world. We have over 1,300 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers.
What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. Technical Writers for Jamf work as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use our company’s software products. That information includes, but is not limited to, in-app text, user guides, release notes, knowledge base articles, technical papers, and infographics. Ideal candidates are exceptional writers who are analytical, insightful, and passionate about delivering the best product experience. They are self-starters who take responsibility for their work and their professional growth, work well with ambiguity, and embrace change.
Responsibilities
- Build a deep understanding of Jamf products and their role in making customers successful
- Build a working understanding of all documentation sets, including their purpose, target audience, and overall content
- Build a working understanding of processes and procedures used throughout Tech Comm, Engineering, and Agile delivery teams
- Work as part of a cross-functional, Agile delivery team to identify, create, and deliver complete, technically accurate content that best meets users’ needs
- Create new content from the ground up
- Use Jira to capture and track work
- Work in conjunction with an information architect to ensure content is complete, usable, findable, and consistent with style guidelines
- Learn and use multiple content management systems and solutions to format, compile, and publish content
- Collaborate with technical writers on other Agile delivery teams to improve processes and practices related to Agile technical writing
- Onboard, educate, and mentor new technical writers as needed
- Continuously grow technical communication skills and knowledge of the company
