Commercial Project Coordinator / Sales / Estimator

Job Summary: Provides support to both internal and external customers and team; coordinates field & computer take off measures; purchasing support; sales calls, contract negotiations and general commercial jobsite support services.

Essential Duties and Responsibilities:

• Meet, greet, and talk with customers and potential clients.
• Communicating with all relevant people and departments (sales, operations, management) and coordinating all relevant inputs for scheduling.
• Helps maintain current customer base through customer service and quality of product and help obtain possible new customer base generating sales.
• Works directly with estimating department to generate timely bids and accurate proposals and takeoffs of commercial projects.
• Receive & verify PO’s & ITB’s & RFI’s from builders or general contractors.
• Provide oversight on products being utilized from ITB’s and specs. Assist in selecting new items added to the flooring program as needed.
• Process job files, generate selection sheets & cut sheets for internal processing and prepare job folders for ordering.

• Coordinate job field and computer take off measures. Review of field measurements by providing oversight.
• Coordinate inspections with Operations Manager and provide additional job site support on inspections as needed for Sales staff and special projects.
• Other customer satisfaction activities and duties as assigned.
• Other duties may be assigned.

Compensation and Benefits:

• Competitive salary plus bonus based on experience.
• Full Health Benefits - Medical / Dental / Vision
• Supplemental Insurance – Life Insurance & Disability Coverage
• Competitive 401(k), matched by Jay Henges Enterprises
• Flexible work hours & schedule
• Paid Vacation, Personal Days & Paid Holidays
• Expense account reimbursement as needed
• Relaxed & Fun work environment
• Experienced operation management and support staff for all jobs.

Ideal Candidates:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Energetic, Dynamic, Positive & Enthusiastic personality.
• Ideally educated with Associate Degree or better; or have relevant professional work experience preferred.
• Commercial flooring product knowledge and flooring product installation practices.
• RFMS Takeoff / measure software experience a plus.
• Possess strong computer skills, blueprint ready software, and competency in basic MS Office applications (outlook, excel, word)
• Ability to think laterally and act through reasoned decision making
• Be comfortable dealing with and efficient in processing paperwork.
• Have basic blueprint reading abilities to direct the floor selling process.
• Offers flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business.
• Will work productively, efficiently, and effectively while maintaining attention to detail and quality.
• Knowledge of materials, methods, and the tools involved installations, standard construction, or repair of houses & buildings.
• Ability to work productively, efficiently, and effectively with the initiative and drive under tight schedules and pressure.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Design - Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Asks for and offers help when needed.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.

Certificates and Licenses:

No certifications needed

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk and reach with hands and arms.