What are the responsibilities and job description for the Customer Service Specialist position at Jays Hardware Inc?
GENERAL SUMMARY
You will assist in the receiving, stocking, and pricing of all merchandise. Associates will help maintain a
clean and orderly merchandise presentation and overall store cleanliness.
Include the following. Other duties may be assigned.
- Store Operations
o Work with Store Lead on all aspects of running the store.
o Participate in scheduled staff meetings.
o Communicate issues with the Store Lead.
o Assist in creating a positive, professional, and safe work environment.
o Assist with:
o Receiving, checking in and stocking of merchandise throughout the store.
o Maintaining back stock levels.
o Providing a clean and orderly sales floor, including end caps and ad merchandise.
o Ensure signage is current throughout the store.
o Ensure pricing is current throughout the store.
- Customer Service
o Proactively assist customers in solving problems.
o Greet customers entering and throughout the store. Thank customers when finished and
when they are leaving the store.
o Possess a friendly outgoing demeanor, work well with customers as well as associates.
o Ensure all radio pages and calls are answered promptly, courteously, and effectively.
o Forward any customer complaint that cannot be handled to a member of management.
o Possess strong product knowledge and knowledge of store layout and location of products.
o Assist customers throughout with personal, customized based on the premise of amazing
every customer, every time.
o Ensure all job-related calls, WhatsApp messages, texts, and emails are answered promptly,
courteously, and effectively.
o Implement the S.A.L.E.S. process with “every customer, every time”.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the
employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions
and to perform any other job-related duties requested by any person authorized to give instructions or
assignments. All duties and responsibilities are essential functions and requirements and are subject to possible
modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the
incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements
may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or
others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This
document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Salary : $25,500 - $32,200