What are the responsibilities and job description for the Customer Support Specialist position at JBT Corporation?
Overview ...
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
The Opportunity ...
As the Customer Support Specialist, you will work closely with the Techincal Support Specialists'. Your role is to enhance the quality for our customer’s by ensuring the optimal performance of JBT Marel’s cleaners, fungicides, and coating products. You will verify all treatments meet specifications and provide technical support for the Fresh Fruit Preservation product line. You will report to the Field Service Supervisor.
Responsibilities
You will work closely with the Service Advisors by:
75%-80% travel to customer facilities within Central California, to maintain washing and application systems, offering improvements.
Requires a valid CA driver's license and the ability to drive for extended periods. Company vehicle is provided.
Compensation Range: $40,000.00 to $60,000.00. Compensation is determined on experience and skill.
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Why work at JBT ...
Equal Opportunity Employment
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact us at the following email HR.Lakeland@jbtc.com .
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
The Opportunity ...
As the Customer Support Specialist, you will work closely with the Techincal Support Specialists'. Your role is to enhance the quality for our customer’s by ensuring the optimal performance of JBT Marel’s cleaners, fungicides, and coating products. You will verify all treatments meet specifications and provide technical support for the Fresh Fruit Preservation product line. You will report to the Field Service Supervisor.
Responsibilities
You will work closely with the Service Advisors by:
- Assess packinghouse operations, including inventory and fruit conditions.
- Conduct spore assays and collaborate on fungicide strategies and decay control.
- Evaluate the degreening processes and participate in equipment surveys.
- Understand and contribute to Food Safety processes.
- Deliver training on decay control, degreening, and sanitation.
- High school diploma or GED required.
- Basic understanding of agricultural practices (pre- and post-harvest).
- Familiarity with citrus crops, stone fruit, vegetables, pomegranates, and their life cycles.
- Knowledge of food safety practices and guidelines, including the Food Safety Modernization Act.
- Bilingual in Spanish highly preferred
- Availability for extended hours during the busy season.
- Movement: Regular walking, standing, and occasional climbing or balancing within packinghouse facilities.
- Lifting: Ability to lift and carry items up to 50 pounds.
- Hand Use: Frequent use of hands and fingers for handling equipment and performing tasks.
- Vision: Good vision for inspecting equipment and monitoring operations.
- Communication: Effective verbal and written communication skills.
- Environment: Ability to work in various conditions, including outdoor weather and noisy or dusty environments.
75%-80% travel to customer facilities within Central California, to maintain washing and application systems, offering improvements.
Requires a valid CA driver's license and the ability to drive for extended periods. Company vehicle is provided.
Compensation Range: $40,000.00 to $60,000.00. Compensation is determined on experience and skill.
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Why work at JBT ...
- We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
- We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
- We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!
- Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Equal Opportunity Employment
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact us at the following email HR.Lakeland@jbtc.com .
Salary : $40,000 - $60,000
