Compliance Manager

Summary:

The Compliance Manager reports to the Director of Compliance. The Compliance Manager will assist the Director in all aspects of the compliance program and work collaboratively with program and senior staff to develop and implement policy and procedures. The Manager will assist in the development of annual risk assessment and workplan activities for all JCCA business units with an emphasis on residential programs and departments. The Compliance Manager will monitor compliance with laws, regulations and internal policies and the Code of Conduct.

Job Description

• Oversee the coordination of the incident reporting and management process, including coordination of investigative activities by the New York State Justice Center, OCFS, ACS and other relevant government agencies.
• Assist in the response to and tracking of confidential investigations, and coordination and tracking corrective actions plans.
• Facilitate of incident review committee(s).
• Work with program staff to develop corrective action plans, as necessary, and monitor progress on implementation of those plans.
• Develop case review instruments, client feedback survey, and performance monitoring tools (e.g. Critical Incident Summaries).
• Assist the Director in managing the JCCA Compliance Work Plan.
• Supervise compliance staff in collecting, analyzing, reporting and presenting on key compliance areas
• Update existing Policy and Procedure manuals.
• Assist in the preparation for, and coordination of responses to, all audits, survey requests and ongoing required reporting for external organizations including various departments within ACS, OCFS, and Council on Accreditation (COA).
• Participate in internal (e.g., Senior Leadership, Incident Review Committee, Campus Steering Committee) and external committees (government funders, state and local advocacy groups, etc.) that focus on Compliance and policy issues.
• Advocate with city and state entities for agency issues affecting evaluation and monitoring.
• Disseminate and (when needed) train staff on new polices from regulatory bodies and develop procedures to ensure compliance.
• Support Director and help with all aspects of Compliance, as needed.
• Other duties as assigned or requested.

Qualifications:

• Bachelor’s Degree in Public or Business Administration, or Human Services Field
• Minimum of three years of experience working in a non-profit (child welfare experience a plus)
• Advanced knowledge of Microsoft Office Suite
• Excellent writing, assessment, planning and analytical skills
• Knowledge of ACS, OCFS, OMH, DOHMH regulations is preferred
• Experience conducting audits and internal investigations is preferred
• Knowledge of CNNX, PROMIS, NetSmart (MyEvolv) is a plus.
• Excellent data analysis skills and commitment to serving children and families required.
• Strong attention to detail, organizational skills, and data management; be a self-starter who is highly organized,
• Strong critical thinking and problem-solving skills.

Working Conditions/Physical Demands:

• Able to lift or carry 15 lbs.
• Visual acuity to view documents on a computer screen for long periods of time
• Typical office environment
• Flexibility to work evenings/nights/and-or weekend
• Ability to travel to multiple work sites