What are the responsibilities and job description for the Guest Services Representative- in person position (not remote) position at JEAN MADELINE EDUCATION CENTER?
Job summary:
The Guest Services Representative works in a team environment handling inbound and outbound client calls. This involves reserving, moving, rescheduling appointments or otherwise supporting salon/spa client needs, confirming client appointments and increasing salon/spa profit through suggestive selling.
Summary of essential job functions:
- Answer inbound calls for all Spas/Salons and Institutes
- Deliver any inbound or outbound call scripts as needed.
- Complete confirmation calls for all Spas/Salons and Institutes
- Process all inbound gift certificate requests.
- Update any Client records as needed or as requested by a client.
- Collect client email addresses for confirmation use and promotional use.
- Offer any promotions or special events to clients
- Suggestive selling of services, products or special events
- Keeps in constant communication with Spas/Salons and Institutes.
- Performs any other duties requested in order to deliver the highest quality client service possible.
- Assists in training New Associates.
- Must have 1 year previous customer call center representative experience.
- Outgoing and energetic attitude.
- Effectively manage large amounts of incoming calls.
- Good listening skills.
- Multi-tasking ability.
- Excellent problem-solving capabilities.
- Input data quickly.
- Be reliable and dependable.
Salary : $17