What are the responsibilities and job description for the Guest Services Center Representative- FT position at JEAN MADELINE GROUP?
Job Details
Level: Entry
Job Location: Guest Services Center - Philadelphia, PA
Position Type: Full Time Non-Exempt
Education Level: High School
Salary Range: $15.00 Hourly
Travel Percentage: None
Job Category: Customer Service
Description
Job summary:
The Guest Services Representative works in a team environment handling inbound and outbound client calls. This involves reserving, moving, rescheduling appointments or otherwise supporting salon/spa client needs, confirming client appointments and increasing salon/spa profit through suggestive selling.
Summary of essential job functions:
- Answer inbound calls for all Spas/Salons and Institutes
- Deliver any inbound or outbound call scripts as needed.
- Complete confirmation calls for all Spas/Salons and Institutes
- Process all inbound gift certificate requests.
- Update any Client records as needed or as requested by a client.
- Collect client email addresses for confirmation use and promotional use.
- Offer any promotions or special events to clients
- Suggestive selling of services, products or special events
- Keeps in constant communication with Spas/Salons and Institutes.
- Performs any other duties requested in order to deliver the highest quality client service possible.
- Assists in training New Associates.
Qualifications
- 1 year previous customer call center representative experience preferred
- Outgoing and energetic attitude
- Effectively manage large amounts of incoming calls
- Excellent verbal and written communication
- Good listening skills
- Multi-tasking ability
- Excellent problem-solving capabilities
- Input data quickly
- Reliable and dependable
This position requires sitting at a desk, wearing a headset and inputting information into a computer system.
Our mission is to create exceptional experiences through education, wellness and dedication, in our institutes, spas, salons and the beauty industry.
Salary : $15
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