Treasury Mgmt Operations and Support Spec I

JOB FUNCTION:  

Provide Online Banking and Treasury Management support to Bank and Treasury Management customers along with supporting the Treasury Management Sales/Implementation team and all internal customers.  Execute operational tasks and duties related to Treasury Management and Online Banking.  

DUTIES & RESPONSIBILITIES: 

• Complete all Treasury Management back-office operations comprised of Positive Pay, Remote and Mobile Remote Deposit, Lockbox, Wire and ACH Origination, Merchant Services, Target Balance Sweeps, and Account Analysis
• Deliver exceptional back-office support for all Online Banking and Treasury Management products and services whether via phone, email, secure message, online chat, etc. 
• Perform data entry for Treasury Management customers including administrative support, limit increases and limit restorations, all maintenance requests, token support and set up
• Complete daily processing for new retail and business Online Banking applications including screening, verifying auto-enrollments, and performing all required maintenance 
• Provide high quality technical assistance for all customers, i.e., password resets, research, general questions, token management, Personal Financial Management (PFM) system, card management, account to account transfers, person to person transfers, mobile banking, mobile deposits, co-mingled accounts, limit changes, e-statements, etc.
• Enable new Treasury Management users, building new subsidiaries and policy dashboards in Treasury Management system, and other tasks related to ongoing maintenance for Treasury customers on various systems 
• Conduct system training for company administrators to manage users, limits, and other system navigation.
• Verify documentation, checklist and folders related to Treasury services utilized and complete required documentation prior to quality control check
• Utilize e-Sign module to deliver Treasury Management Service Agreements and other revised documentation
• Upkeep and ensure all Treasury Management Service Agreements are accurate, current, and properly maintained in Bank’s imaging system 
• Establish Multi-Factor Authentication (MFA) controls on Treasury systems and provide customer training on activating options controlled by customer. 
• Follow procedures to terminate Treasury Services including system parameters, documentation, and communication to various internal departments. 
• Resolve Treasury Management customer issues following service level agreement requirements and work with branch personnel and/or officers to resolve customer issues, if required
• Follow through and follow up on all maintenance requests regarding customer issues
• Assist customers with PC settings to include Browser, Cookies, Apps, Devices and Scanners
• Responsible for ensuring Manager is aware of all department activities, all customer issues, and project updates
• Accountable for temporary limit approvals associated with ACH Origination, Wire Origination, and Remote and Mobile Remote Deposit

• Responsible for ensuring all daily, weekly, monthly, and annual department recons, logs, reports, maintenance, forms, etc. are completed accordingly and signed or initialed if applicable
• Maintain and exemplify positive, professional, pleasant, and productive working relationships with managers, officers, and personnel bank wide 
• Provide exceptional service to all customers

• Work daily with customers, operations staff, banking officers, as well as senior and executive management 
• Maintain industry knowledge of all regulations, amendments, state laws, and operating rules pertaining to department
• Complete all training aspects of new and current department employees 
• Comprehend all duties, tasks, and responsibilities of the department in order to support any role that needs to be filled during absences
• Stay abreast of all industry breaches, scams, fraud trends, competitive services, and new technologies for every facet of the department
• Prepare, create, and maintain management requested reports
• Practice proper and professional etiquette when on the phone, in person and when e-mailing
• Perform other duties as assigned and special projects as needed
• Job is subject to change and may evolve

MINIMUM QUALIFICATIONS: 

Work Experience

• 3 years’ experience in back-office bank operations and support 
• 2 years’ experience working in online banking services
• Experience in small group instruction and/or presentations
• Knowledge of industry regulations, mandates, laws, and fraud movements
• Knowledge of Regulation E and CC

Preferred Experience (Optional)

• Use of core system: Jack Henry Silverlake
• Use of core imaging system:   Synergy
• Use of core workflow system:   Enterprise Workflow
• Use of core CRM system:   Synapsys
• Use of Treasury Management system:  Q2
• Use of ACH and wire origination system:  Q2 
• Use of wire system:   FINASTRA
• Use of positive pay system:  Q2 Centrix ETMS
• Use of remote and mobile remote deposit system:  Jack Henry SmartPay
• Use of merchant services acquirer platform: Fitech
• Use of lockbox system:   Jack Henry Remit Plus

Supervisory Experience  

Driving Position

• Yes, valid driver’s license is required
• Reliable transportation required

Education/Skills/Experience

• High School Diploma or equivalent
• Experience in professional customer service environments
• Experience with maintenance and parameters in online banking platform

Equipment/Machines/Software 

• Excellent computer literacy in all Microsoft Programs (Outlook, PowerPoint, Word, and Excel)

• Proficiency in Adobe and Acrobat

• Experience with the Internet, search engines, browsers, and general PC connectivity
• Experience with smart device(s), dual monitors, copier, fax, scanner, phone system, printers, calculators, telephone headsets and other electronic devices
• Use of remote deposit scanners, installation, and trouble shooting
• Use of credit card terminals, installation, and trouble shooting
• Familiarity with basics of IT security and fundamentals of PC antivirus and anti-spyware

Competency Requirements

• Ability to multi-task while maintaining a high level of accuracy
• Excellent project supervisory skills with proven ability to meet scheduled deadlines and manage

multiple tasks with shifting priorities

• Must have the ability to resolve conflict and provide resolution professionally and in an empathetic manner 

• Ability to take initiative 
• Excellent interpersonal skills 
• Must have a professional and calm demeanor and ability to work with frustrated or anxious customers
• Professional verbal and written communication skills
• Strong organizational skills and detail oriented 
• Practice proper etiquette when communicating verbally or via email
• Must have strong analytical, problem solving and decision-making skills

• Ability to maintain confidentiality and protect sensitive data

Physical Requirements

• Must be able to drive to other branches with/without prior notice

• Must be able to work from home with/without prior notice
• Must be able to sit 90% of the time in front of a computer 
• Must be able to write, speak and hear to communicate with customers and complete training
• Must be able to read from a computer screen and other paper reports 
• Must be able to type on keyboard and use a 10-Key calculator
• Must be able to be mobile in an office environment
• Must be able to drive to BCP location with/without prior notice

This job description does not imply an employment contract, nor is it intended to include every duty and responsibility that employee is responsible.   Duties and tasks may be assigned by management team based on department and business needs.

Jefferson Bank is an EEO employer and an Affirmative Action Employer, M/F/Disability/Protected Veteran Status.

Click The Link Below To Be Redirected To The Equal Employment Opportunity Commission’s Website To View The “Know Your Rights” Poster

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf